All the items listed by SuperNety are guaranteed 100% authentic; SuperNety do not share any interest what so ever in counterfeit, replica or copy of any kind.
We strive to provide the highest levels of customer service. If you have any queries or questions regarding an items you would like to purchase please do not hesitate.
Cancellations & Returns
If you ever have any problems with any part of your shopping experience,
please do let us know. We will do our best to resolve them.
If you are not 100% satisfied with your item(s), we will gladly accept returns for a full refund provided your initial request to return the item(s) is within 7 days from the date of purchase and upon the below conditions being met.
1. It is your responsibility to return the unwanted items (unless faulty or not as described) at your expense and risk.
Returns will not be accepted without prior authorisation. The returns authorisation is valid for up to 7 days only and items sent back to SuperNety without prior authorisation will be returned back to you
2. Returns must be re-repackaged as received, and the item in perfect re-sellable condition. If you have opened the box to examine the item, it must be re-packaged with reasonable care in order to prevent any damage in transit back to us. All parts and accessories must be returned.
3. If the items returned are not in a re-sellable condition, SuperNety will not accept these back under the above terms and will be returned back to you.
4. If your initial request to return the item(s) is after 7 days from the date of purchase, unfortunately SuperNety would be unable to accept the return request.
Once your item has been received and checked, your refund will be processed within 24 hours.
Once your payment received, your order will be dispatched within 24-48 hours to your Paypal Verified address. No exceptions!!!
If you need your item sent to an alternative address, you must add the address to your Paypal account prior your purchase.
Once your order dispatched, an ‘Item Dispatched’ email with tracking tracking number will be send to let you know that your order is on its way. Expected delivery times are as follows:
Royal Mail Special delivery – Next working days
Royal Mail 1st class – 1-3 working days (Can be up to 15)
Parcel Force 24hr – Next working day
Please note, orders sent outside the EU maybe subject to import taxes or duties and may be subject to delays through customs and SuperNety have no control over how long your country's customs takes to process your package. But, be aware that we will do everything in our power to get your order delivered to you as soon as possible.
Fedex 1-4 working days
Please allow slightly longer for weekends and national holidays.