FREQUENTLY ASKED QUESTIONS (FAQs)
SHIPPING & DELIVERY:
WE ARE A UK BASED COMPANY.
WE SHIP DAILY (MONDAY TO FRIDAY) FROM THE UK AND FROM OUR OFFSHORE WAREHOUSE.
Most items are shipped from offshore are VAT free and sent by 1st class post.
Delivery time to UK and most European destinations is 3 to 4 working days.
We do not have provision for Recorded / Registered Delivery on these items.
Multiple orders are usually posted individually. There are no import taxes for UK customers.
Some other items are shipped from our UK warehouse and include VAT. Items over £100 will be normally sent by courier.
ALL OUR GOODS ARE PURCHASED AS BRAND NEW AND ARE IN THE MANUFACTURERS ORIGINAL PACKAGING - WE DO NOT SELL SECOND HAND ITEMS.
We ship to UK, Europe, Turkey, Israel, Australia & New Zealand. We do not ship to other destinations.
Where Customs Labels are required we will show actual values. We cannot show the item as a gift, as second hand or at a lower price.
Multiple purchases are limited to a maximum of 9 copies per buyer.
UK BUYERS: We cannot combine items or reduce postage for multiple purchases. Multiple purchases may be sent in two or more separate packages.
We cannot combine items or reduce postage for multiple purchases.
Items sent from our offshore warehouse and are VAT free. The warehouse is outside the European Union and import tax may be payable in some countries. Business purchasers please be aware that you may be charged VAT by your country's Customs for items sent from our offshore warehouse.
All Items sent from our UK warehouse include VAT.
CHANGE OF DELIVERY ADDRESS:
Due to or rapid dispatch process, we may not able to change the delivery name/address once the order is placed. Please ensure that you have entered accurate delivery information on your order.
We accept payment by Paypal only. We do not accept any other form of payment.
: All items are sent by standard inland mail or Air Mail unless they exceed £100. We do not have provision for Recorded or Special Delivery from our offshore warehouse. There will be no tracking information for items under £100 but we guarantee your purchase so this is not necessary - see below.
: We guarantee to send you a replacement or a refund if your purchase does not arrive within:
UK BUYERS: 14 working days from dispatch.
EUROPEAN BUYERS: 20 working days from dispatch
INTERNATIONAL BUYERS: 25 working days from dispatch
MY ORDER HAS NOT ARRIVED
- WHAT DO I DO NOW?
Your purchases are guaranteed with us. If your item has not arrived within 14 days (UK purchasers) of dispatch we will either send you a replacement or refund your purchase. European Buyers - we will re-send or replace if not received after 21 days of dispatch (except Italy which is 28 days). International Buyers: we will re-send or replace if not received after 6 weeks of dispatch. We cannot do anything before these timescales as the Royal Mail will not concede that the item is lost until then and we cannot make a claim against them until then. The above is conditional on the buyer supplying a correct delivery address.
If you have not received your item and 14 days have not passed since dispatch, please be patient and wait for the time to elapse. If 14 days have passed and still no delivery please contact us via the eBay messaging system. If the item you have ordered is larger than a standard letterbox we would advise you check with your local sorting office (and neighbours) even if you have not received a card from your postman.
MY PURCHASE HAS ARRIVED DAMAGED:
We will not knowingly dispatch a damaged item, but cases and contents can occasionally receive damage in transit. If this happens please contact us and we will arrange for the item to be returned and a replacement sent out to you (or a refund).
DVDs are packed and dispatched by our warehouse staff in either a padded envelope or a box as appropriate. The package will contain a dispatch note without prices. We cannot include other items or add notes to the outside of the package.
We list pre-releases on eBay up to 28 days prior to their official release date. They will be dispatched on or just before the items release date. Pre-orders must be paid within 3 days of ordering the item. i.e. if you buy a pre-order item 3 weeks before its release date, you must pay for it within 3 days as per usual eBay guidelines. Please note that Release Dates do quite frequently get put back. We will end the eBay listing if the new date is beyond 28 days and we will endeavour to notify buyers.
: We work Monday to Friday 9:00 am to 5:00 pm and will endeavour to reply to all e-mails/messages received. Please note that we cannot reply to e-mails received in the evening or at weekends until the next working day.
We value our feedback rating. If you have a problem with any item, please contact us first before leaving negative feedback. In our experience, just about anything can be resolved to the satisfaction of both parties.