special rates for BFPO addresses and will combine purchases to give you the
best shipping options. Please message us to request details.
If for some reason you are not satisfied with an item you have bought,
please contact us before leaving negative feedback so we can rectify the
problem to your satisfaction.
Please read dimensions of item carefully to ensure this is the correct size for your needs.
your item has not been delivered within the expected delivery time then send us
a message so that we can resolve the issue quickly and to your satisfaction.
PLEASE DO NOT CLICK ‘ITEM NOT RECEIVED’ BOX ON EBAY AS THIS OPENS A
CASE AND IS DETRIMENTAL TO OUR RATINGS EVEN WHEN RESOLVED
When purchasing multiple quantities of
the same colour ebay combines the postage discount automatically.
If you want multiple quantities of different
colour options ebay treats them as different products and does not
automatically discount your postage.
If you do
want to purchase multiple colours, order all one colour, this will
automatically combine postage for you and specify the colour options in the
notes to seller and then send a message confirming the colour options you want.
We will ship
your required colours.
order the colours direct from ebay and we will refund the combined postage
discount, through PayPal, as we are processing your order. We will also do this
for you when you are ordering multiple products.
SHIPPING - POSTAGE –SATURDAY DISPATCH
As promised in our listing for orders
placed before 4PM UK Time we will dispatch the same working day. Orders placed
after 4PM UK Time will be dispatched the next working day.Orders placed between 4PM UK Time on Friday
and 10AM UK Time on Saturday will be dispatched Saturday morning.
Orders placed after 10AM Saturday
morning will be dispatched on Monday except for Bank Holidays when they will be
dispatched on Tuesday.
ESTIMATED DELIVERY TIMES
Estimated delivery for UK: 3-4 days
Estimated delivery international will
take longer based on location
Please note that ebay estimated
delivery time is just that an estimate and not a guarantee. We have experienced
extra delays shipping to USA because of bad weather causing disruption to
inbound flights. Delays have also been experienced in shipping to Italy. Please
allow additional time for delivery to these areas.
Delivery times can also be affected by
your local delivery service level.
We put our trust in Royal Mail to
deliver swiftly using Royal Mail 48 Service for UK customers.
For a faster delivery or guaranteed
service please select one of the other shipment options or contact us with your
request and we will see what can be done.
In order that
you get your item as quickly as you want we offer a number of different
Our economy delivery is Royal Mail 48- this is a 2-3 day service and is not trackable.
If an item is
heavy or longer than the Royal Mail maximum size then we will ship via a
courier who offers a 3-5 day service
If you are in
a hurry then the standard delivery is Royal Mail 24 - this is a 1-2 day service
The Next Day Express service is normally sent by Parcelforce and is a
guaranteed service next working day. However this is not available in all part
of the UK.
We also offer
Royal Mail Special Delivery with delivery before 1pm the next working day.
Please message us through ebay if you have any questions
buyers can choose either Airmail or Airsure where available.
Note: International tracking is not offered on all our items. If you want to
select a signed for service, where available, please note that there is an
additional cost charged by Royal Mail as displayed in our shipping prices. Low
cost items do not have tracking as an option as the extra cost for EU tracking
is approx £5.60 incl VAT and for the Rest of the World the additional cost is
approx £5.00. If you want to pay for this additional service where it is
not displayed then please message us before purchase.
receive an automated email to confirm when your item has been dispatched.
If you have
not received your item within the estimated delivery time and you may have not
been at home to receive your parcel it is advisable to check with neighbours to
see if a parcel has been left with them. Check your letterbox and contact your
local sorting office to see if the parcel has been returned to the depot as
undelivered and awaiting your collection.
We will only send the order to your registered
PayPal address. Please ensure that your PayPal address is up to date before
you order as whatever address you give us this is where your parcel will be
sent. If your item has not been delivered within the expected delivery time,
then do send us a message so that we can resolve the issue quickly and to your
1st for Goodies Gifts and Presents shop do our utmost to
ensure our customers are happy with our products and service. However should
you need to return goods to us please follow our returns policy.
FAULTY ON ARRIVAL
If you find
that your item is faulty on arrival, then you can request a replacement or a
refund. Please contact us directly on receipt of the order and let us know the
problem, we may need a photograph before issuing a replacement
DAMAGED IN TRANSIT
If you discover that your Item is
visibly damaged on arrival, you should either write on the delivery note that
the packaging is damaged and refuse to accept the delivery. Otherwise please
contact us with details of the defect in your item. These details will help us in
raising the problem with our courier. As soon as we receive the returned item,
we will then issue a replacement or refund.
CHANGED YOUR MIND (DISTANCE SELLING
If you have ordered items from us, but
then you wish to cancel your order, you are entitled to do so and have any
money that you have paid to us refunded.
If you change your mind after
receiving an item the following criteria must be met:
You must have
contacted us in writing within 7 working days of receipt.
The item must
be in the original box or packaging
responsible for return postage.
We only sell
good quality items that have passed rigorous testing to comply with European
Trading Standards. We do our best to ensure each and every customer is happy
with their purchase and we encourage communication between customers and
ourselves to resolve and answer any queries or issues that may arise regarding
any of our items.
For more great ideas please visit My
eBay Shop: 1st for Goodies Gifts and Presents.
There is something for everyone and
every occasion. Whether it is a present for a birthday, wedding, engagement,
Valentine’s Day, Mother’s Day, Father’s Day, Anniversary, Christmas or
justa personal or everyday useful or necessary
item, I’m sure there’s a modern, stylish,exciting, practical or just for fun selection for everyone.
We respect the ebay community and your
valued feedback is appreciated.Upon
receipt of positive feedback we will leave the same in return. However, if you
do encounter a problem,
Please contact us and we will so our
upmost to resolve for you. We want all our customers to be happy with their
If for some reason you are not
satisfied with an item you have bought, please contact us before leaving
negative feedback so we can rectify the problem to your satisfaction.
Do leave positive feedback and I will
do the same for you.
Please do not deduct from
the 5 star rating as it has negative effects.
disagree with anything please let me know so we can rectify the matter.
Our aim is to
provide our customers with good products at reasonable prices and aim to offer
100% customer satisfaction.
We accept payment via PayPal
VAT @ 20% is included in our pricing
CONTACT DETAILS /
Email: Via eBay Messages
Phone: 0845 862 2567 and leave a
Our office hours are:
Monday to Friday
Saturday 8am - 1pm (Excluding Bank
but we will make every effort to
answer messages sent through ebay as soon as possible outside of these normal
Registered Office: 145-157, St Johns Street, London EC1V 4PW
Company registration number:8607056
VAT number:GB 179176662
I provide invoices with VAT separately displayed.
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
We want you to be totally satisfied with your purchase and therefore offer a 30 day no-quibble return policy, but considering the fact that we only supply quality products, we are confident you will never need it! Also, the usual boring stuff applies.
Please inform us within 24 hours of delivery if you have a problem with an item we have supplied.
If you do wish to return an item to us for an exchange or refund, please contact us to arrange this (Tel: 0845 8622567 and leave a message , email: using eBay Messaging Service). You will be given a returns number to display on the outside of the packaging.
Goods will not be accepted for return without prior authorisation.
Please note that returned goods must be unused, unsoiled and in the original undamaged packaging, including any poly bagging supplied, otherwise they will be rejected and returned to the customer, no later than 14 days from receipt (except otherwise agreed by us in writing).
For returning goods we advise that you use a delivery method that provides a shipping reference number as proof of postage.
Product exchange or refund (including the original postage only) will be processed within 10 working days of the receipt of the returned product.
By submitting your bid, you'll be contractually committing to buy this item from the seller if you are the winning bidder.
By submitting your bid, you're committing to buy this item from the seller if you're the winning bidder. You've read and agree to the Global Shipping Programme terms and conditions - opens in a new window or tab. Import charges previously quoted are subject to change if you increase you maximum bid amount.
By clicking Confirm, you commit to buy this item from the seller if you are the winning bidder.
By clicking Confirm, you're committing to buy this item from the seller if you're the winning bidder and have read and agree to the Global Shipping Programme terms and conditions - opens in a new window or tab. Import charges previously quoted are subject to change if you increase your maximum bid amount.