If an item is faulty or not as described, you can return it to us and we'll pay for the return postage. We'll offer you a replacement if the item is in stock, or a full refund if it isn't. We might be able to send a courier to pick it up from you address at no extra charge. Please contact us with your postcode, and we'll do everything we can to help you.
If an item is not faulty, but you want to return it for some reason, you can send it back to us for a full refund. However, you will have to pay for return postage. Please contact us for details of how you can send it back to us.
Please note that before you want to return an item, for any reason, you need to contact us through eBay, and we'll explain how to return it. We'll also give you a special return code. If you send your item back without the return code, we will not be able to refund you and you will have lost your item.
Please note that some items might not be eligible for a return unless they were faulty, such as perishable goods, or products that cannot be resold for hygienic reasons (for example earrings).
Special Terms for Orders made through eBay Global Shipping Program
If an order was made through eBay Global Shipping Program, you will have to send it back to an address that we specify in the United Kingdom. The cost of this shipment will not be refunded even if the item is faulty, not as described, or a wrong item was sent. In addition, we'll refund the cost of the item only, not the cost of outbound shipping, even if the item is faulty, not as described, or a wrong item was sent.