We do not accept offers on items unless “Best Offer” is shown on the listing. Our prices are amongst the lowest you will find online, if not “The best”. We will do our best to dispatch as quickly as possible, more often than not it will be sent the same day if bought before 1pm and most certainly next day at the latest.
Paypal is our preferred method of payment, Its the quickest easiest way to receive your order. If you want to pay by debit / credit card you can, what you need to do is choose paypal as your payment method when in the checkout process and just enter your card details on the Paypal encrypted 128bit secure server. (You do not need to have a paypal account to do this).
Postage and Packing (UK)
We use Royal Mail “First Class” or “First Class Recorded” for nearly all of our items. “First Class” and “First Class Recorded” are the quickest services we have found that are cost effective. Items posted using these services usually only take a day or so, but please do allow 7 working days after you receive your despatch notification before contacting us about the whereabouts of your item. Higher value items will be sent with a courier which will require a signature on delivery. All items are carefully packaged using Jiffy bags or poly bags and bubble wrap depending on the item and a receipt will be included for your purchase should you have any issues. If we send the incorrect part, or it is damaged upon arrival please contact us as soon as possible so we can sort it out quickly. We will cover any postage costs or offer another solution for wrongly sent items or damaged goods. If you want to return the item for any other reason, the costs are payable by yourself.
Postage and Packing (Overseas)
We use Royal Mail “Priority Airmail” or “International Signed for”, for higher value items. These services normally take on average, 4-15 working days to Europe. USA, Canada, Australia, Asia and the rest of the world can take up to 30 working days to arrive. Please note that it's your responsibility as the buyer to pay any taxes or import duties charged by your country (if applicable). If your item does not arrive (please allow 21 days for Europe and 30 days for the rest of the world) after despatch notification is received, before contacting us. If we send the incorrect part, or it is damaged upon arrival please contact us as soon as possible so we can sort it out quickly. We will cover any postage costs or offer another solution to wrong or damaged goods.
The postage price (if applicable) will be shown on the “Postage and Payments” tab above – All you need to do is select how many items you need, pick your country and click “Get rates” The postage will be shown before you commit to buy.
Combined Postage (UK)
We do combine postage for multiple items, items posted to the UK never usually exceed £5.99 total whatever you buy (Just add items to your basket and pay at the end to get combined postage). Larger items such as wheels, frames and workstands will require a courier and the postage will be shown on the listing.
Combined Postage (Overseas)
This isn't so easy.. If you are just buying a couple of items, like a pair of tyres for instance, the postage is on the “Postage and payments” tab above. The best thing to do is get a quote from us if you are wanting a few items as its not cheap to post heavy items overseas, its as simple as that really. We will do our best to give an accurate quote. Please note that we will not ship very large heavy items overseas, like frames, wheels, workstands or bundles of tyres.
Returns / Refunds
14 Days return policy - Our returns policy is 14 days but we will accept return back after this period for up to 30 days at our discretion. You can send a faulty item back (With receipt) for up to 1 year. Returns are very easy, all you need to do is return the item with the original packing slip and write “refund” on it. If you don't have the packing slip, please include your name, address, username and telephone number to avoid delays. We will refund the full amount back to your paypal account including any postage you have paid to have it delivered to you. Its up to you to pay the return postage to send it back to us unless it is damaged or incorrectly sent by us. Please write on the packing slip the reason for return and if you want a refund, replacement or different item.
Please contact us via the Ebay message system for the quickest solution to any problem you have, If we have made a mistake it will be taken care of quickly, We answer our messages daily so please be patient and wait for us to respond, as sending more messages about the same problem will only take more time to answer.
whats is an a-head stem ? a-head stem is the name for a stem that fits to outside of the fork coloum
will this fit my fork coloum ? almost certainly 1"1/8 (28.6mm) is the common size used on modern bikes ,there is one other size thats 1" (25.4mm)but is not a size that has been used for the last 10 years ,if your bike is less than 10 years old the stem will almost certainly fit
how can i find the size of my current stem ? it is possible to measure the across the inside gap along the top of the stem using a ruler for an approximate measurement
will this fit my handlebars ? most probably yes , this stem is for standard 25.4mm centre handlebars which are by far the most popular bar centre size for straight type handlebars normally found on cheaper mountain bikes and standard type bikes , so you can to measure the centre of your bars if you are unsure , the only other size is oversize 31.8mm are normally found on modern bikes above £400