This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
ALL RETURNS, IRRESPECTIVE OF REASON, MUST INCLUDE A COMPLETED GOODS RETURN AUTHORISATION FORM (GRA).
FAULTY OR INCORRECT GOODS SENT BY US - Buyers must contact us for a Goods Returns Authorisation (GRA) before sending back to us. the GRA form must be completed fully and MUST accompany goods. Any goods received without the GRA will not be accepted.
GOODS BOUGHT IN ERROR OR NO LONGER REQUIRED - Under the UK Distance Selling regulations, a consumer has can return an unused, unwanted item to us for a full refund of the item and original postage costs.
Written notification (email or letter) must be received by us within 7 working days of the buyer receiving the product. Returns will not be accepted if notification is made outside this period. The consumer is responsible for returning the goods at their own expense. We will issue a Goods Return Authorisation (GRA) by email, which must be completed fully and MUST accompany the goods. Any goods received without the GRA will not be accepted.
The products must be unused, undamaged, and in their original packaging.
All returned goods will be inspected upon receipt to ensure they are in compliance with the returns policy. Faulty goods will be inspected for the specified faults. This may require the item to be sent to and inspected by the manufacturer to confirm.
Buyers are responsible for all costs of return. If goods are faulty / incorrect due to our mistake, return postage costs will be refunded.