FREQUENTLY ASKED QUESTIONS (FAQs)
SHIPPING & DELIVERY:
WE ARE A UK BASED COMPANY.
WE SHIP DAILY (MONDAY TO FRIDAY) FROM THE UK AND FROM OUR OFFSHORE WAREHOUSE.
Most DVDs are shipped from offshore are VAT free and sent by 1st class post.
Delivery time to UK and most European destinations is 3 to 4 working days.
We do not have provision for Recorded / Registered Delivery on these items.
Multiple orders are usually posted individually. There are no import taxes for UK customers.
Some other DVDs are shipped from our UK warehouse and include VAT. DVDs over £100 will be normally sent by courier.
We ship to UK, Europe, Turkey, Israel, Australia & New Zealand. We do not ship to other destinations.
Where Customs Labels are required we will show actual values. We cannot show the item as a gift, as second hand or at a lower price.
ALL OUR DVDS ARE PURCHASED AS BRAND NEW - WE DO NOT SELL SECOND HAND, EX RENTAL DISCS, COPIES OR ASIAN IMPORTS.
They are as you would expect to purchase in a High Street store and are in the original manufacturers case/box.
SEALED / UNSEALED DVDs
: DVDs will be dispatched as supplied by the manufacturer. Most DVDs (95%+) have cellophane seals but please be aware that some titles are still manufactured unsealed. We are not able to check individual DVDs prior to purchase.
Multiple purchases are limited to a maximum of 9 copies per buyer.
UK BUYERS: UK P&P is free (except for some box sets). Multiple purchases may be sent in two or more separate packages.
We cannot combine items or reduce postage for multiple purchases.
DVDs sent from our offshore warehouse and are VAT free. The warehouse is outside the European Union and import tax may be payable in some countries. Business purchasers please be aware that you may be charged VAT by your country's Customs for items sent from our offshore warehouse.
DVDs sent from our UK warehouse include VAT.
CHANGE OF DELIVERY ADDRESS:
Due to or rapid dispatch process, we may not able to change the delivery name/address once the order is placed. Please ensure that you have entered accurate delivery information on your order.
We accept payment by Paypal only. We do not accept any other form of payment.
: All items are sent by standard inland mail or Air Mail unless they exceed £100. We do not have provision for Recorded or Special Delivery from our offshore warehouse. There will be no tracking information for items under £100 but we guarantee your purchase so this is not necessary - see below.
: We guarantee to send you a replacement or a refund if
your purchase does not arrive within 14 days from dispatch (European and International buyers see below).
MY DVD HAS NOT ARRIVED
- WHAT DO I DO NOW?
Your purchases are guaranteed with us. If your item has not arrived within 14 days (UK purchasers) of dispatch we will either send you a replacement or refund your purchase. European Buyers - we will re-send or replace if not received after 21 days of dispatch (except Italy which is 28 days). International Buyers: we will re-send or replace if not received after 6 weeks of dispatch. We cannot do anything before these timescales as the Royal Mail will not concede that the item is lost until then and we cannot make a claim against them until then. The above is conditional on the buyer supplying a correct delivery address.
If you have not received your item and 14 days have not passed since dispatch, please be patient and wait for the time to elapse. If 14 days have passed and still no delivery please contact us via the eBay messaging system. If the item you have ordered is larger than a standard letterbox we would advise you check with your local sorting office (and neighbours) even if you have not received a card from your postman.
MY PURCHASE HAS ARRIVED DAMAGED:
We will not knowingly dispatch a damaged item, but cases and contents can occasionally receive damage in transit. If this happens please contact us and we will arrange for the item to be returned and a replacement sent out to you (or a refund).
DVDs are packed and dispatched by our warehouse staff in either a padded envelope or a box as appropriate. The package will contain a dispatch note without prices. We cannot include other items or add notes to the outside of the package.
We list pre-releases on eBay up to 28 days prior to their official release date. They will be dispatched on or just before the items release date. Pre-orders must be paid within 3 days of ordering the DVD. i.e. if you buy a pre-order item 3 weeks before its release date, you must pay for it within 3 days as per usual eBay guidelines. Please note that Release Dates do quite frequently get put back. We will end the eBay listing if the new date is beyond 28 days and we will endeavour to notify buyers.
Pease note that many music DVDs are NTSC encoded (not PAL). Most European TVs/monitors can now accept an NTSC signal but you may need to check before purchasing.
REGION 2 DVDs: What is region coding?
This was imposed by the film studios due to the staggered theatrical release of movies worldwide and to protect exclusive markets, region coding was designed as a method of ensuring discs would be playable only in certain geographical locations.
Region 1: The US, US territories, Canada
Region 2: Europe, Japan, Middle East, Egypt, South Africa, Greenland
Region 3: Taiwan, Korea, the Philippines, Indonesia, Hong Kong
Region 4: Mexico, South America, Central America, Australia, New Zealand, Pacific Islands, Caribbean
Region 5: Russia (former USSR), Eastern Europe, India, most of Africa, North Korea, Mongolia
Region 6: China
European law demands that any DVD player bought within the EU (prior to any modification) will have Region 2 set as it's default region. Any Region 2 disc available from us should therefore be compatible with your player.
All Region 2 discs (excluding those designed solely for the Japanese market) use the PAL broadcast standard.
European Buyers : Unless you have bought a multi-region DVD player you should only purchase DVDs that are Region 2 or Region 0.
International buyers : please ensure that you have the means of playing Region 2 / PAL DVDs. We will not refund purchases due to incompatibility with your equipment.
What is Region 0?
Also known as 'Region All' or 'Region Free', Region 0 discs are compatible with any standard DVD player as they are specifically enabled for all geographical areas. However, Region 0 discs are sometimes encoded in NTSC (the American broadcast standard) rather than the usual European PAL standard which will require a NTSC compatible TV in order to ensure colour playback. In such a case, we will endeavour to clearly label this in the item description.
PAL / NTSC
Most PC monitors are easily able to display PAL or NTSC output, but if you use a 'TV-Out' port on your graphics card to pass the signal to a TV set you'll need an NTSC-compatible TV for stable colour playback of NTSC discs.
How do I watch DVDs on my PS2/PS3?
You should have no difficulties viewing Region 2 discs with your PS2/3. Like DVD players purchased within the EU, European PS2/3 consoles are set to play Region 2 discs as default. PS2/3 players bought outside Europe will not play Region 2 DVDs.
Can I watch DVDs on my PC or laptop?
Since December 31, 1999, all DVD-ROM drives have been manufactured with region restrictions, known as Region Protection Control (RPC2). Like DVD players purchased within the EU, European law dictates that DVD-ROM drives available are set to play Region 2 discs as default.
: We work Monday to Friday 9:00 am to 5:00 pm and will endeavour to reply to all e-mails/messages received. Please note that we cannot reply to e-mails received in the evening or at weekends until the next working day.
We value our feedback rating. If you have a problem with any item, please contact us first before leaving negative feedback. In our experience, just about anything can be resolved to the satisfaction of both parties.