RETURNS Should you have a need to return goods, please e-mail ebay@underpriceit.com, or contact customer services by telephone who will be pleased to assist you by confirming the returns policy. You must provide the purchase invoice with your returned item. Please ensure you have your order reference number ready when contacting us. When returning goods (except when goods are faulty), the customer will carry the cost of returning goods. To return products, please: 1. Carefully pack the items in protective bubble wrap, or similarly suitable packaging. Please do not use the product box as outer packaging and note that we will deduct the cost of any returned items damaged from any amount refunded to you. Please include the purchase invoice with your order number, name, date of order and address details. 2. Send it back to: Returns, UPI>>>underpriceit Fairsave, 183 High Street Worle, W-S-M Somerset BS226JS United Kingdom Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or broken. In addition products of a medicinal nature cannot be returned due to reasons of hygiene. To help us process an exchange, refund or credit note when returning goods, we would be grateful if you could supply details of your order number, name and date. If the item is returned without a details of purchase, eg invoice, we will be unable to offer a refund or exchange. You will also be liable for the cost of re-delivery. We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. CANCELLATIONS In addition to our returns policy under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the merchandise if you send us a notice of cancellation in writing and return the merchandise to us in their original, unopened and unused condition. You must contact us at sales@underpriceit.com before returning an item to request an Returns authorisation. If the item is returned without an authorisation we will be unable to offer a refund or exchange. Please note that if the item has already been shipped from our warehouse the items postage, and return postage will not be refunded. Your statutory rights are not affected. Under UK law we are only able to dispense prescriptions written by practitioners who are registered in the UK. Due to FDA regulations and US Customs we cannot guarantee supply of any medicines to the US or Canada more details available at http://www.underpriceit.com/terms--conditions-4-w.asp