FREQUENTLY ASKED QUESTIONS (FAQs)
SHIPPING & DELIVERY : WE ARE A UK BASED COMPANY. WE SHIP DAILY (MONDAY TO FRIDAY) FROM THE UK AND FROM OUR OFFSHORE WAREHOUSE.
INTERNATIONAL SHIPPING : We ship to UK, Europe, Turkey, Israel, Australia, New Zealand, Canada and the USA. We do not ship to other destinations.
Where Customs Labels are required we will show actual values. We cannot show the item as a gift, as second hand or at a lower price.
ORIGINAL ITEMS : ALL OUR GOODS ARE PURCHASED AS BRAND NEW AND ARE IN THE MANUFACTURERS ORIGINAL PACKAGING - WE DO NOT SELL SECOND HAND ITEMS.
Multiple purchases are limited to a maximum of 9 copies per buyer.
If you make multiple purchases please request an invoice before making payment and before going through the eBay checkout. We cannot combine items or reduce postage once they have been paid for individually.
Items sent from our offshore warehouse are VAT free. The warehouse is outside the European Union and import tax may be payable in some countries. Business purchasers please be aware that you may be charged VAT by your country's Customs for items sent from our offshore warehouse.
We can only combine items in packages that do not exceed the VAT free threshold. Items sent from our UK warehouse include VAT and can be combined for reduced postage.
PAYMENT OPTIONS: We accept payment by Paypal only. We do not accept any other form of payment.
POSTAGE OPTIONS: All items are sent by standard inland mail or Air Mail unless they exceed £40. We do not have provision for Recorded or Special Delivery from our offshore warehouse. There will be no tracking numbers for items under £40 but we guarantee your purchase should it go missing.
OUR GUARANTEE: We guarantee to send you a replacement or a refund if
your purchase does not arrive within:
UK BUYERS: 14 working days from dispatch.
EUROPEAN BUYERS: 20 working days from dispatch
INTERNATIONAL BUYERS: 25 working days from dispatch
MY ITEM HAS NOT ARRIVED - WHAT DO I DO NOW?
Your purchases are guaranteed with us. If your item has not arrived within the timescales shown above we will either send you a replacement or refund your purchase. The above is conditional on the buyer supplying a correct delivery address.
If you have not received your item and the specified amount of time has not passed since, please be patient as most packages, even if delayed will turn up within these timescales.
If the specified time has passed and it has still not been received please contact us via the eBay messaging system. If the item you have ordered is larger than a standard letterbox we would advise you check with your local sorting office (and neighbours) even if you have not received a card from your postman.
MY PURCHASE HAS ARRIVED DAMAGED: We will not knowingly dispatch a damaged item, but cases and contents can occasionally receive damage in transit. If this happens please contact us and we will arrange for the item to be returned and a replacement sent out to you (or a refund).
PACKAGING: Goods are packed and dispatched by our warehouse staff in either a padded envelope or a box as appropriate. The package will contain a dispatch note without prices. We cannot include other items or add notes to the outside of the package.
CHANGE OF DELIVERY ADDRESS: If you need to change the delivery name/address please add the details in the message field with your Paypal payment.
CONTACT US : We work Monday to Friday 9:00 am to 5:00 pm and will endeavour to reply to all e-mails/messages received. Please note that we cannot reply to e-mails received in the evening or at weekends until the next working day.
We value our feedback rating. If you have a problem with any item, please contact us first before leaving negative feedback. In our experience, just about anything can be resolved to the satisfaction of both parties.