We know that customers want fast delivery and we work hard to make sure that our orders are delivered fast and secure, check our feedback to see what our customers are saying about our speed of delivery.
We process and dispatch daily except on weekends, orders received over a weekend will be processed on the following Monday. Our standard UK delivery is very fast however if you require an extremely fast or guaranteed delivery date use our Express Delivery option.
UK STANDARD DELIVERY:
Our UK STANDARD DELIVERY is sent by Royal Mail Tracked 24, estimated delivery times are stated at the top of the ebay listing marked 'Delivery'. Tracking codes are uploaded and will be visible on your ebay order after we have processed the order.
UK EXPRESS DELIVERY (CUT OFF 1pm UK TIME):
This service is available for an extra charge and can be selected in the checkout section. Our UK EXPRESS DELIVERY is sent by Royal Mail Special Delivery (Before 1pm). Speed of delivery is dependent on when we receive your order and cleared payment. To achieve a next day delivery on this service we must receive your order and cleared payment before 1pm UK time. Estimated delivery times for this service can be seen at the top of our ebay listings just underneath the blue 'Buy It Now' button, marked 'Postage', click the link marked as "See Details".
Please note that for orders made and paid for on a Friday before 1pm UK time on this service, delivery will be on the following Monday, not Saturday.
Tracking codes are uploaded and will be visible on your ebay order after we have processed the order.
We dispatch international orders by Royal Mail Priority International Tracked And Signed. This is Royal Mail's fastest and most secure international delivery service. Expected delivery time varies dependent upon country of delivery. Tracking codes are uploaded and will be visible on your ebay order after we have processed the order.
We hold stock of all goods listed and dispatch from our own warehouse. Your order will be delivered to the address held on your eBay account, unless you require delivery to a different address, in which case inform us by adding a 'note to seller' when completing checkout. Ebay will send an email when your order has been shipped.
MULTIPLE ITEM COMBINED POSTAGE DISCOUNT:
On some items we offer a multiple item combined postage discount, this means when you buy two or more of the same item we will give a discount on the postage for the 2nd and 3rd etc. item. To check the applicable postal rates click the text link 'See all details' in the 'Postage' area of the eBay listing page, this is just underneath the blue 'buy it now' button in the upper area of the listing, and enter the country you require delivery to, if there is only one price then combined postage discounts are not available on this item, if there is a second rate then that is the discounted rate for multiple identical items. If you are buying multiple items and there is a combined discounted rate simply select and order all the items you want to purchase, do not attempt to make payment until you have selected all the items you want, when you have selected all the items you require then go to make payment, eBay will automatically combine all the items and calculate and apply the applicable discount if your items qualify for discount. PLEASE NOTE: the discount will only appear when you click the 'PAY NOW' link when ebay combines all the items together in the 1st page of the checkout.
ALTERNATIVELY select all the items you want to purchase then send us a message via eBay informing us that you require a combined item invoice or click the link 'Request Total', we will then send you a revised invoice which will include a combined postage discount (if applicable). Please note our postage rates are very competitive, especially on international deliveries and it may not be possible to offer a discount. Obviously this is not applicable to items that are delivered free of charge.
RETURNS POLICY: 14 Day No Quibble - No Hassles Returns And Exchanges:
We want our customers to be delighted with our goods and service, however we realise sometimes customers are just not 100% happy with their purchase. Wrong colour, wrong size, or simply don't like it. No worries. We will happily accept returns on any of our goods provided you return the item within 14 days of receipt, sorry returns will not be accepted after this time has elapsed.
All returned goods must be unused, unworn and undamaged in a new condition and in the original packaging with labels attached. We can either exchange for another size or colour, a different item completely or give you a refund.
To ensure a problem free return please follow the checklist below:
1) Please contact us by eBay's 'Messages' facility to make us aware that you wish to return an item and give us a brief reason for the return. 2) Package the goods and post via recorded signed for registered post to: Twisted Tactical, Easter Balbairdie House, Kilrie, Kirkcaldy, Fife, KY2 5UX, UK. For UK customers we advise that you return the item by Royal Mail 'Recorded Signed For' registered post and ask for proof of posting, this will avoid problems if we do not receive the goods, the proof of posting will entitle you to free insurance with Royal Mail should the item get lost in the post. There is no need to send by 'Special Delivery', ask the post office counter staff for the cheapest 1st or 2nd class 'Recorded Signed For' service available.
International customers are advised to use a similar service which offers insurance against loss and provides proof of delivery.
3) ALWAYS include a note informing us what you require (Please do not write 'see email' as we get lots of emails every day and may have deleted any previously received emails. A brief note is all that is required stating that you require a refund or an exchange for a different item (include colour and size) and a copy of your invoice with the return. If you have lost the invoice we require your name and address and eBay name/ ID to help us locate your records.
4) If you are sending goods from outside of the European Union you will be required to attatch a customs document, this MUST be marked as a 'Return To Supplier' so that customs duties are not charged, please remember that you are returning an item to us your supplier and the value should be declared as 'NIL' as you are not selling the item to us, we are the original supplier, if for some reason you feel uneasy about this enter a nominal value, this must be under $15.00, alternatively simply mark the customs document as a 'Gift'. We will not pay customs charges on returned items if you fail to do this. If you are unsure how to fill in the customs declaration correctly ASK YOUR COURIER before sending the item and let them know and understand that it is a return to supplier.
FAILURE TO FOLLOW THESE INSTRUCTIONS MAY DELAY YOUR REFUND OR EXCHANGE.
NOTE: The buyer is responsible for the return costs unless we have made a mistake or there is a fault with the goods that we have supplied. In these cases please contact us by eBay's 'Messages' facility before taking any action or leaving feedback.
We will not refund any expedited delivery charges such as 'Express Delivery'. For items delivered outside of mainland UK we will not refund our original outgoing postage costs, in some cases our outgoing postage costs are more than what we may have charged as in some cases we subsidise postage costs. In these cases we will refund what you paid, less our actual post & packaging costs.
Refunds are issued within 5 working days of goods being received.
We are happy to exchange goods provided you return the item within 14 days of receipt, and the returned item is unused, unworn and undamaged in a new condition and in the original packaging with labels attached. Please check our eBay listings first to ensure we have the goods you require in stock and follow the guidelines above, all exchanges are subject to stock. For exchanges, state clearly the item you require, the size and the colour and the eBay item number.
We will require that outgoing postage costs are paid for before we send out any goods, we will invoice you via PayPal for this when we are ready to dispatch. If there are any extra costs to pay or a refund to be made we will do this via PayPal.
If you have any questions feel free to contact us through eBay messages which is the fastest way to contact us,
alternatively by email: firstname.lastname@example.org
We aim to answer emails as soon as possible after receipt and normally the same working day (Mon-Fri).
Should you wish to write, our address is:
Twisted Tactical (eBay), Easter Balbairdie House, Kilrie, Kirkcaldy, Fife, KY2 5UX, UK