EVERYTHING YOU NEED TO KNOW ABOUT BUYING
THE CRYSTAL LODGE (LONDON) LIMITED
On Ebay we only accept PayPal for both UK and
international orders. Other methods of
payment are available on our website. We
prefer that payment is made within 3 days of you reserving an item. If for some reason, you can’t do this, please
ask first! You do not need to wait for
an invoice from us, unless you are purchasing more than one item, in which
case, just let us know you have completed your shopping, and we’ll adjust your
shipping charges accordingly.
Your items will be securely wrapped with plenty of
packaging material to protect them. We
use new cardboard boxes for this purpose, rather than recycle old ones, as they
afford better protection.
All items have been checked and inspected for
quality and are security marked. If for
any reason you wish to return an item, our security marks must still be on the
piece, otherwise we cannot refund you.
This protects us from those people who attempt to defraud sellers by
swopping their non-mint pieces for the newly arrived mint piece and then
attempting to get a refund.
We aim to despatch on the same working day (Monday
to Friday) if you order early enough, or next working day if its too late to go
same day. We have our own franking
machine, and Royal Mail collect directly from us every weekday (Monday to
Friday). Orders received late on Friday
and through the weekend are despatched on Monday, although this doesn’t really
hold it up as franked mail receives greater priority via Royal Mail, as does
anything collected from our premises.
For the UK, including Channel Islands we use 1st
class recorded delivery for the majority of parcels, and Special Delivery for
those of a higher value. I’m afraid we
do not have facilities for you to either view items in advance or to collect
them from us. For international orders,
we use airmail with international signed for service, and occasionally
While on the subject of international deliveries,
please do not ask us to under-value a parcel because of Customs fees, or mark
an item as a “gift”. This is fraudulent
and we cannot get involved in such things.
Please check ahead of buying internationally, whether any import duties
will be applied to your goods.
WE COMBINE SHIPPING – JUST LET US KNOW YOU HAVE
FINISHED SHOPPING, AND WE WILL ADJUST THE SHIPPING CHARGE ON YOUR INVOICE FOR
the item arrives
We would appreciate it if you left positive feedback
for us on receipt of your goods, so that we know they have arrived safely.
If you have purchased the wrong item by mistake,
then we may agree to refund you, but you will be required to fund the return
postage yourself. If, on the rare
occasion that an item is damaged in transit, we would ask that you return it to
us still in its original packaging. If
we have a replacement item, we will send it out to you by return, if not, we
will refund you once the item has been received.
If you are sending something back, please let us
know first so that we can discuss options and make sure there is someone here
to receive your parcel. Any
packages/letters and returns etc should be sent to our PO Box address, not the
Registered Company address. The
Registered Company address is not a shop and no stock is held there.
If there is a problem – please contact us first,
rather than leaving negative feedback or low star rankings. If you don’t feel you can give a good star
rating – again, explain to us first, as we can resolve the issue for you.
Last but not least
The items listed in our Ebay shop represent only a
small proportion of those on our website.
We stock Silver Crystal, annual and limited editions, Crystal Memories,
Crystal Paradise, Christmas ornaments, Home Accessories, Functional items
including paperweights, candleholders, clocks, boxes, vases and picture frames,
along with the SCS renewal and joining gifts, special and rare pieces which
were limited by number or to a specific country, empty boxes, certificates,
dealer items, third party/collaborative pieces and designer signed pieces. We are also the sole stockist of the Warner
Blue Ribbon Books in the UK,
and we also sell a wide range of display material to enhance your collections,
and loads more!
there is something you are looking for and can’t find it – just e-mail us
through Ebay or directly at firstname.lastname@example.org. We have a lot of specialist knowledge and contacts
around the world, so if we don't have the item in stock we can track it
down for you!
Buy from us with complete confidence - we are a limited
company, registered with Companies House.
We have a long trading history and are the only company recommended by
to clients seeking to buy or sell retired pieces.