SWEEX 4GB CLIPZ MP3 PLAYER SILVER ALUMINIUM BODY USB

WARRANTIES: Products that come with Manufacturers warranty will have it mentioned in their respective listings. All other products come with 12 months Return to Base warranty, from date of purchase, unless otherwise stated.

All Trademarks™ or Registered Trademarks® are the property of their respective owners. Images are for illustration purposes only. Copyright 2011 Outo Electronics (OUTO)

PLEASE READ THE FOLLOWING INFORMATION BEFORE CONFIRMING YOUR ORDER WITH US                             

ORDERS

We are a VAT registered company (VAT No: GB 947066402). All our prices include VAT at the standard rate. The invoices that we provide are sent by email and have VAT separately displayed.

Payment can only be made by PayPal through eBay. We cannot take orders or payment over the phone. To ensure your purchase is protected it will only be delivered to your registered PayPal address. Once your payment has been received we will send you a confirmation email through eBay.

If your item needs to be shipped to an alternative address please update the address in PayPal before placing your order. We will only ship to your registered PayPal address. If your order has already been placed, please contact us and we will refund the order. You may then update the address details in PayPal and replace your order.

Payments via Unconfirmed addresses within PayPal may delay the process of the order and will involve further security checks via OUTO. Please ensure your address is confirmed to ensure quick dispatch of your orders.

Please note we can only accept cash on collection. If you would like to collect your order, please contact us, for further information and to make an appointment.

We reserve the right to cancel orders and refund payments if we suspect fraudulent behaviour.

DELIVERY

We aim to dispatch authorised orders within 24 hours of cleared payment (excludes weekends and bank holidays were goods will be dispatched next business day). Any dates quoted for delivering the goods and/or completing performance of the service are approximate only.

We use professional carriers, such as RoyalMail and UPS for UK and Worldwide deliveries. For Worldwide delivery, please click on the Postage & Payment tab above for more information and prices. Worldwide delivery times vary on their destination.

For more information please click here

RETURNS UNDER THE DISTANT SELLING REGULATIONS (DSR)                        

Written confirmation is needed for all returns, notification by phone is not acceptable.

You are entitled to cancel your Contract at any-time prior to receiving the goods so long as you provide us with written notice or, if you have received the goods, so long as you provide us with written notice at any-time within 7 working days starting from the day after you received the goods. This is in line with the Distance Selling Regulations (DSR).

You can send your cancellation notice by email quoting your name, address, the name or a description of the goods and your order reference number. Upon receiving your cancellation notice, we will contact you and provide details of where you must return the goods. You must then immediately return the goods to us at your own cost and risk. The goods must not be used and must be 'as new' when returned to us and include its original packaging and invoice.

We recommend that goods should be sent by a recorded method of delivery, as proof of return may be required. Goods should also be insured in case they are damaged during return transit. You are responsible for the security and safety of the goods until they are received and accepted back into our premises. If you do not use insurance and the goods are damaged or go missing, you are fully liable for the cost of the goods.

Once the item is received at Outo Electronics, we'll issue a full refund for the goods to your original payment method. Please note this policy has some limitations and does not apply to business customers. (The Distance Selling Regulations do not apply to work@home customers or business customers)

You do not have the right to cancel the contract if the order is for computer software, CD or DVD Media which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned.

Cancelled orders where the goods and/or the packaging is returned opened, used, damaged, defaced, worn, scratched, modified (including the software setup) or missing any of the supplied equipment, including chargers, batteries and other accessories, will either be rejected and returned to you or you will be charged a re-stocking fee of 25%.

REFUND PROCESS FOR RETURNS (UNDER DSR)

We will examine any returned goods and will notify you about your refund via email within a reasonable period of time. We will usually process a refund as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you are entitled to it. Refunds will be made by crediting the payment card or electronic payment account you used to purchase the goods.

Postage costs incurred in returning any goods are the responsibility of the buyer and are non-reimbursable. If you originally paid for express delivery in preference to our standard delivery option, this won’t be reimbursed either.

We reserve the right to refuse to issue a refund in the event that the goods are found to have suffered damage after delivery or have been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear or if the goods have not been returned with its original packaging. This does not affect your statutory rights.

IMPORT DUTY - INTERNATIONAL BUYERS

If you order Products from our website for delivery outside the UK, they may be subject to export/import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Import duties and taxes are not included in the product price or shipping charges. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws. Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

We do not mark merchandise values below value or mark items as "gifts" - International government regulations prohibit such behaviour.

Products that are returned due to non-payment of export/import duties and taxes will only be re-sent once the additional shipping costs, to have the item re-sent, have been met by the buyer.

In addition to this policy you should also refer to our full Returns Policy and our general Terms and Conditions of Sale.