7 day money back guarantee with no restocking fee (P&P is not refundable and if item had free delivery, an admin charge of £2.99 will apply). Buyers are responsible for all shipping charges on returned items. There is no other warranty service other than this 7 day money back guarantee.
Due to strict hygiene regulations we cannot accept returns on items such as Scissors, Clippers, Trimmers, Razors, Hair Extension, Make-up, Beauty, Hair and Nail Products. They are sold as seen so if you are not sure, do not buy, as we will not accept the return. Electrical items have 1 to 2 years guarantee with the Manufacturers.
Electrical items like hairdryers, curling tongs, straighteners and other returnable items can be returned within 7 days of receiving, providing they are originally packed, sealed when appropriate, not tested or used. You need to inform us by email within 3 days of receiving the item , that you want to return the item before you send it back. Postage Cost of the returned item is to be paid by the buyer. All returned items must be sent as recorded delivery.
Goods returned damaged, as a result of poor packaging on the part of the buyer, will not entitle the buyer to a refund. We check every electrical item before sending, to make sure they are sent in full working condition. If the item is returned faulty, no refund will be given. Please only buy if you agree with our return policy.
WE SELL AND SEND PRODUCTS THAT COME DIRECTLY FROM MANUFACTURERS AND ARE STORED IN OUR WAREHOUSE.
WE DO NOT RE-SELL RETURNED ITEMS.
WE DO NOT ACCEPT RETURNS ON HAIR, BEAUTY OR NAIL PRODUCTS AS ONCE THE PRODUCT HAS REACHED THE BUYER, WE CANNOT GUARANTEE THE ORIGINALITY OF THE PRODUCT RETURNED TO US.
YOU HAVE OUR GUARANTEE THAT PRODUCTS YOU BUY FROM US ARE NEW AND GENUINE