New Products under Auction. On items described as "new", we offer a 30 day warranty for any manufacturer faults. The warranty will provide a direct replacement or where a replacement is not available a full refund will be given. We must be notified of any faults via email to ebay@solutions-inc.co.uk or through ebay directly within 30 days of receipt. We will then provide you with a reference number to return the goods. Once you have received this reference the goods must be returned within 7 days at your expense. We will then replace or refund within 7 days. New Products under Buy It Now purchases In addition to the above we offer a 7 day return period for any reason under the Distance Selling Regulations. If you wish to return the goods for whatever reason we MUST be notified of your intention with 7 days of receipt of the goods. Notification should be sent via email through ebay or to ebay@solutions-inc.co.uk, no other communications are acceptable. Once we have had notification, we will provide a reference number for you to return the goods at your own expense. The goods must be returned in a saleable condition, with all accessories and in the original packaging (failure to do so may result in you not receiving a refund). Once the goods have been received by us we will refund you the purchase price and original shipping charges within 7 days. Ex Demo, or any goods not described as new under Auction. For any goods that are described as Ex-demo, or described as used in some way, we offer a 14 day warranty for manufacturers faults that result in loss of functionality. Notification should be sent via email through ebay or to ebay@solutions-inc.co.uk, no other communications are acceptable. Once we have had notification, we will provide a reference number for you to return the goods at your own expense. The goods must be returned in a saleable condition, with all accessories and in the original packaging (failure to do so may result in you not receiving a refund). Once the goods have been received by us we will refund you the purchase price and original shipping charges within 7 days. Ex Demo, or any goods not described as new under Buy It Now. In addition to the above we offer a 7 day return period for any reason under the Distance Selling Regulations. If you wish to return the goods for whatever reason we MUST be notified of your intention with 7 days of receipt of the goods. Notification should be sent via email through ebay or to ebay@solutions-inc.co.uk, no other communications are acceptable. Once we have had notification, we will provide a reference number for you to return the goods at your own expense. The goods must be returned in a saleable condition, with all accessories and in the original packaging (failure to do so may result in you not receiving a refund). Once the goods have been received by us we will refund you the purchase price and original shipping charges within 7 days.