We strive for 5 Star Rating/Positive Feedback.
It helps our business greatly.
If you feel that you can't give it to us- Please let us know what we can do to be better.
This way we will know how to improve our customer service.
1. International Worldwide Shipping (include Puerto Rico, Guam, Saipan, Caribbean's and all US Protectorates and insular areas) will be with DHL or FedEx.
eBay does not have an option to list DHL shipping so, as advised by eBay, we write it here.
2. Extra shipping cost: Some areas within the US (Hawaii, Alaska, Wyoming...) and Overseas (as Zambia, Kazakhstan...) are more expensive than other countries when it comes to shipping with FedEx, DHL or USPS.
If so, we may ask you to pay the difference. To avoid that, Please contact me with FULL address before buying for shipping cost (includes US insular areas).
3. Customs: Every country has different customs rates and laws. This is the buyer's duty to the government. Customs is the international buyer's responsibility. Buyers should check with Customs in their country about any import tax/duties/customs fee/carrier fee before buying.
We will NOT be responsible for any customs and/or carrier charges and no refund will be made.
If buyer refuses to pay any customs and/or carried charges, and package ends up returning back to us we will charge the buyer for any customs and/or carrier charges plus Shipping cost to and from buyer (Buyer will get partly refund).
If those charges are greater than item cost we have the right to declare it abounded/destroyed with the carrier, and no refund will be applied to buyer.
4. Any other country in the world: We understand customs fees are high, but we DO NOT declare Low Value or Gift or different item.
5. We ship only after payment is fully cleared and ONLY to address provided by PayPal. Address cannot be changed at any time.
6. Shipping costs (to and from buyer) will be charged for any returned or refused shipment. Buyer will get payment back minus shipping costs (include duties, taxes and customs fee if any).
Please note- Even when a free shipping is offered, we still pay for shipping, and those funds are NOT refundable.
7. P.O. Box addresses inside the US: Shipping is with USPS only and cost $16.00. No free shipping offered.
Please note! We are using FedEx, DHL or USPS for shipping.
We are keeping the right to change carrier, without any notice to the buyer, so you can get your item as fast as possible.
We offer 14 days return policy from the day you received your item under the following conditions:
Refunds and exchanges may only be made within 14 days of receiving the merchandise.
If item has been opened and/or used, a 25% restocking fee will be applied for a refund or an exchange.
A refund will not be accepted if you return your item with missing parts.
A refund will not be accepted if you return your item with any kind of damage (misused or abused merchandise).
All returns must be in the original non-damaged condition, including packaging, documentation, warranty cards, manuals and accessories or else it will not be accepted.
Original shipping & handling charges are not refundable.
Customer is responsible for shipping, shipping cost and proof of delivery on all returns. Please be sure that you return shipments are properly packed and fully insured. We are not responsible for returned packages if lost by shipper/carrier or got damaged buy carrier.
All defective merchandise may be returned back to us only within the 14 days of receipt. Misused or abused merchandise will not be accounted as defective.
Shipping cost (to and from buyer) will be charged for any refused shipping delivery (include duties, taxes and customs fee if any).
By buying our item you agree to all terms and conditions mention on this add.
This policy may be modified or changed without any further notice.