IMPORTANT PLEASE READ - with ever delivery we do require a signature, unless otherwise agreed, to make sure you actually receive your purchase. We therefore recommend you supply us with a deliver address where there will be someone in to sign for the goods and also a contact telephone number. We appreciate this can cause difficulties sometimes but from our experience it is the best way to ensure delivery and avoid the disappointment of lost or stolen parcels – unfortunately this does happen and ends up with everyone being upset.
We aim to dispatch within 2 working days but 99.9% of orders placed during the week are dispatched the following if not the same day. Unless otherwise agreed, we also do not deliver on Saturdays or UK Bank Holidays. Arrangements can be made if you require your goods urgently, however, there may be a significant increase in cost based on the courier tariffs. Please note if ordering on a Friday, you order may not be delivered until the Monday or Tuesday of the following week. All delivery conditions and charges are subject to change without prior notice but we will endeavor to inform you of changes prior to sending.
For multiple purchase, we calculate delivery charges are based on total weight of items so that you receive combined delivery costs.
Please contact us if you have specific requirements: firstname.lastname@example.org, or call 01392 275 256
The Board Basement can deliver products below 2kg weight to anywhere in the world.
IMPORTANT PLEASE READ - with ever delivery we do require a signature, unless otherwise agreed, to make sure you actually receive your purchase. Please bear this in mind when considering your delivery address.
If you need anything quickly or delivered somewhere not covered, please feel free to drop us a line.
The Board Basement does not take responsibility for any customs charges or holding/return fees on any goods held or charged during international delivery. We recommend you research the rules of delivery and any taxes prior to placing an international order with us.
Where a genuine attempt or attempts have been made to deliver an item without success, the parcel can be re-delivered at your expense. Prior to any parcel being returned we will of course attempt to communicate with you, however, if the courier returns the parcel to us, we also need to charge a return fee of up to £25, which is levied on us by the couriers. We’re sorry about this but we get charged for non-delivery. Please note that this return fee is not applicable to Royal Mail deliveries.
Quoted delivery times and dates are not guaranteed because once a parcel leaves our premises it is in the hands of the delivery gods and third party carriers. We will always endeavor to ensure you receive the parcel as soon as possible.
Damage in transit can only be claimed if, when accepting a courier delivery, the damage is reported upon signing for the goods.
To guarantee that you receive your order in time, you should make sure that you:
- You supply us with a valid delivery address where someone can sign for the parcel. Please note that all express delivery services requires a signature. You can give us your work address or an alternative address, where you know someone can sign for the parcel if you won't be available at the billing address.
- Supply us with a contact telephone number and email address. We pass these details on to our couriers in case they need to contact you if there's a problem with the delivery, or they cannot find the address.
- Use the tracking / consignment number that we send to you after the order has been dispatched. By tracking your order, you will be kept informed of estimated time of delivery or any possible delays or problems (e.g. no one was home to sign for the parcel or if the driver was unable to locate the address.) You can then contact the courier to arrange for a redelivery or solve any issues in terms of your specific order.
If you are unable to be at the delivery address supplied at the time of delivery, the courier should leave a calling card. Please contact them to arrange re-delivery.
If the courier service is unable to locate your address, the parcel will be returned to your local depot.
If you need any assistance with your delivery or if you have not received your order in time, please contact us.
How to return a product:
In all circumstances, you will be responsible for the item or items until they reach us. For your own protection, we recommend you use a secure delivery method, such as Interlink Express or Parcel Force or regular mail with Recorded delivery, which requires a signature upon delivery and insures you for the value of the goods. For larger more delicate parcels, such as snowboards, please contact us to advise you on the best way to return the goods.
Please include the original invoice that was included with the product(s). We have sent you a copy via email when you placed your order. If you do not have this, please clearly mark your name, contact detail, order number and details of the item you wish to return, plus any particulars of exchange required. If you do not have these details available then pass on as much information as possible on a covering letter.