eBay item number:
Seller assumes all responsibility for this listing.
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Business seller information
Unit 6 Park Court, 9th Avenue
Team Valley Trading Estate
Tyne and Wear
I provide invoices with VAT separately displayed.
Return policy details
All goods come with a 1 year warranty. Goods will only be replaced if they are faulty. Customers are responsible for all return shipping costs & shipping fees will not be refunded under any circumstances.
Any product returned unopened, unused and undamaged in line with the Distance Selling Directive (DSD) are entitled to a 100% refund of the price of the product if we are informed within 7 days from receipt. Once you have informed us of your decision to return goods under DSD, you have 7 days to do so at your own expense. You must contact Customer Services (via the ask a question link on ebay) for a returns number before sending the goods back. Please contact us with the following information, Your Ebay Username:
Your Name: Product Serial Number: Description of the problem: Date purchased: Reason for return: We will then issue a Returns Number and instructions on returning the item.
We can only refund shipping costs if the return is a result of our error. The customer pays all return shipping and the original shipping cannot be refunded.
The item must be repackaged exactly as you received it with all manuals, leads accessories etc. The item must be unused with no marks or damage and it must be able to be resold as new.
If these criteria are not met we will return the item to you. If it is returned in A1 - new condition there will not be a problem with a refund.
If you are returning an item for repair under the provided warranty (stated above) you MUST call us to make us aware and complete a FULL item report and attach it to the item when you return it to us. If you do not you will delay your repair.