Terms & Conditions
General Conditions of Sale
The information you provide us with will not be passed on to third parties and will be treated as strictly confidential by thurgo.
If you would like to have your item delivered to an address which is not registered to the credit/debit card our security team will contact you. In some cases
we will require further security information and identification to be provided by the customer who will need to fax or email the required information to our security team.
Under the new distance selling regulations you have the right to cancel this contract with thurgo and return your goods for a refund within 7 working days from the day after you receive the goods.
It is the customer’s statutory duty to take reasonable care of the goods whilst in their possession. Therefore, we recommend the goods are returned ‘with’ the original packing in good condition to avoid the products being damaged on their return journey as it is the customer’s responsibility to take care of the goods during the cancellation period.
You can request to return goods after 7 Days with a restocking fee - however this is at the discretion of our Customer Services team.
A refund for the goods will be made by the same payment method and to the same card that was used to make the purchase. All refunds will be undertaken within 30 days of cancellation. Please note credit/debit card refund can take 4 working days to clear.
A Return Merchandise Number (RMA) must be obtained: to request a rma form please email:firstname.lastname@example.org.UK
If you discover your purchase to be faulty within 10 calendar days of purchase please contact us
by email Customer services :email@example.com.UK
All Items sold via thurgo have a one years manufacturers warranty.
With some products the manufacturers would require the customer to contact them directly. In thesecases
, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly.
Any goods returned faulty ( within 10 calendar days ) will be repaired or replaced and sent back to the customer carriage free.
Any goods returned for credit which are not found to be faulty will be returned to the customer with a minimum £10 carriage and administration charge. You must return the complete package, includingaccessories
to us. Any items that are missing, when the product is returned to us will also be charged for - However this is at the discretion of our Customer Services team.
|Dyson:||0800 298 0298|| |
|BISSELL:||0844 888 66 44|| |
|Vax Careline: ||0844 412 8455|| |
|iRobot:||0208 8653171|| |
|TomTom:||0845 161 0009|| |
|Garmin:||0808 238 0000|| |
|Navman:||01293 780500|| |
|Magellan:||00800 6243 5526|| |
|Mio:||+44 (0) 203 059 8016|| |
|Geosat (Avmap):||01329 517 777|| |
|Archos:||0870 609 1263|| |
|Dell:||0870 9080800|| |
|Infomap:||01732 741 123|| |
|Becker:||0121 522 5558|| |
|Sony:||0870 5111 999|| |
|RoadAngel:||01327 855586|| |
|Airis:||01732 74 11 23|| |
|Snooper:||0870 787 0700||(www.snooperneo.co.UK)|
Title to and risk of loss in your Products will pass to you on delivery of the Products to the address stated in your Order Confirmation.
All goods must be signed for by an adult aged 18 years or over on delivery
Upon delivery of the Products to our carrier we will send you a confirmation of shipment by e-mail provided you have indicated an e-mail address on the Order Form.
Delivery charges and estimated timescales are specified in the delivery Tariffs section and also when you place an order. We make every effort to deliver goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within estimated timescales.
Certain items may ship by post and cannot be tracked once they have entered the postal system. All other shipments use carrier delivery for maximum security and tracking.
Information shown on this website is intended for guidance only.
Content, information, price and availability is subject to change at our discretion without prior notice to you. Any such changes will apply to subsequent orders placed. We do provide a service to you as well as links to other websites. We make no representation or warranties of any kind (except when we are dealing with you as a consumer as defined in Section 12 of the Unfair Contract Terms Act 1977), express or implied, with respect to our website or the information, content, materials or products included in our site including without limitation, warranties of merchantability and fitness
for a particular purpose.
Additionally, we do not represent or warrant that the information accessible via this website is accurate, up to date, uninterrupted or error free.
We do not guarantee that this website will be compatible with all hardware
which may be used to view its content. In no event shall we be liable for any special, incidental or consequential damages, or for interrupted communications, loss of data, loss of profits, reverses or viruses which may affect your computer equipment, software
, data or other property as a result of you accessing, using or browsing our website or you downloading any of the materials, data, text or images contained within.