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New with tags: A brand-new, unused, unworn and undamaged item in the original packaging (such as the original box
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Business seller information
CE Stevenson Motors
CE Stevenson Motors
74 Newcastle Road
I provide invoices with VAT separately displayed.
Return policy details
Our Returns Address is:-
CE Stevenson Motors (Returns)
74 Newcastle Road
Please make sure to include a note with your full details including Ebay Username and contact telephone number to ensure we can allocate your returned item to your transaction.
Returned items are subject to a restocking fee of 15% of the item total. This will be deducted from any refund being processed to you.
When returning a faulty item you must contact us to advise you are intending to return the faulty item and this must be done as soon as the fault appears. Use the link on the item listing or email to contact us. The arrangement and shipping cost to return goods to us is bourne by you. We can only refund your return postage if the item is returned within 7 DAYS of receipt and only if the item proves FAULTY when tested by our team. Please note postage refunds are only applicable to customers within the UK. Return postage and replacements cannot be processed on items which are not proved faulty. We reserve the right to refuse postage refunds.
Please note that with regard to items which are found faulty upon return we do not refund postage where amounts are above £10. We advise that you keep the returns costs as low as reasonably possible. An unreasonable postage amount paid by you to return goods to us will not be refunded in full only the amount that was reasonable to pay would be refunded. e.g. sending a parcel on a special delivery next working day service and paying £18.00 would not be refunded when a cheaper and still suitable service such as a 2nd class royal mail parcel service with insurance was available at £8.00. In this situation, it is not reasonable for you to ask us to refund the full amount you paid as you choose to use the more expensive service. A refund will only be processed for the reasonable service available as the excess amount would of been your own choice to pay and would not be refundable. In this case £8.00 would be refunded.
Due to the nature of the hobby that is involved with RC models we do not refund postage costs for such models under any terms. This also applies to all hobby/leisure items including petrol powered items
All other returns must be in an unused and re-sellable condition. Return postage will not be reimbursed on non-faulty items.
We may ask you to return certain items to the original distributor or our own supplier. In most cases this is because we are not authorised to repair/replace the item involved.
No refunds can be processed on our RC models or hobby/leisure items unless they are returned within 7 days and in brand new condition. If a fault develops within the warranty period parts will be dispatched to repair any manufacturing faults. The fault must be covered under warranty for parts to be dispatched free of charge and you may be asked to return the item for inspection first.
Replacement is subject to stock availability.
We regret we cannot offer returns in the following circumstances:-
Normal wear and tear caused by use in accordance with the operating instructions e.g. blades, brushes, belts, bulbs, batteries etc.
Accidental damage, faults caused by: improper use, abnormal environmental conditions (including frost damage), overloading, insufficient maintenance, careless operation or handling of the product.
Use of the product for anything other than normal domestic purposes. Change or modification of the product in any way.
Defects caused by the use of parts or accessories which are not Manufacturer genuine components.
Faulty installation if applicable.
Repairs or alterations carried out by parties other than ourselves or its authorised repair agents.
Claims, other than the right to correction of faults with the product covered by these conditions.
Slight deviations from the specification that do not affect the functionality of the product
Please ensure that any returns are sent via tracked postal service as we cannot accept any responsibility for items which do not arrive back with us. No refund of any type will be given should the returned item not arrive at our warehouse.