Donington Moto Store started in 2008 with a shop in Castle Donington about 0.5 miles from Donington Race Circuit. Early in 2011 we expanded the business and became internet-only with offices still in Castle Donington and a separate warehouse distribution facility.
Run by long-time bikers,
all of our 'buy-it-now' products are brand-new and factory-fresh from top brand names - we do not
sell out-of-date, end-of-line, dust-gathering shop display items or
returns/products that no one else wants!!
As well as getting the
latest specification factory-fresh items you will also get the keenest prices.
We use a professional dispatch service to
ensure that products are professionally packed and reach you with the minimum of hassle.
We sell only the very latest, brand new, GENUINE branded products.
Our mission is to focus on giving you great customer service.
We look forward to welcoming you as a customer.
The delivery charge of your order is on-charged to
you at the COST price to us.
You can benefit from reduced delivery charges when
buying multiple items that can be dispatched together as one parcel. Because
the calculation for total parcel weight, size, insurance, packaging, etc.,
differs according to the ‘make-up’ of each order, please ask us for an amended
delivery charge when buying multiple items.
Are there any postal surcharges?
We charge only the
applicable 3rd party postal cost/surcharge.
We strive to use the best
quality/price postal service available for the varying parcel sizes/weights
according to the required parcel destination.
therefore differ according to the size/weight of the parcel, destination
required and the 3rd party postal service providers terms and
The standard 3rd party
postal service is quoted in each listing.
A surcharge will be
applied to any variation to the standard UK dispatch cost – as identified in
Items weighing less than
2.0kg are dispatched using Royal Mail - Royal Mail dispatch
Items weighing between
2.0kg and 20.0kg are dispatched using a courier service – this being for both
Uk and world-wide dispatches.
The standard mailing
method for an item is quoted in the item listing (1st Class,
2nd Class, etc.).
This standard price is
for mailing the item to the UK ONLY (except Channel Islands).
A postal surcharge will
be applied if the buyer requires a service enhancement (upgrade 2nd class
to 1st class, etc.).
enhancements should then await an amended eBay invoice before payment is made.
If payment has already
been made then a separate PayPal payment for the postal surcharge will need to
be made before the item can be dispatched.
FOR BUYERS FROM THE
CHANNEL ISLANDS, IRELAND/THE REST OF EUROPE AND THE REST OF THE
WORLD please request the applicable postal surcharge for your destination
before making your purchase (if you consider the applicable postal surcharge to
be a pre-sale price concern).
The terms and conditions
applied by Royal Mail can be accessed via the following link
Courier Service (2.0kg up to
Due to increased costs of
delivery to some areas the following postal codes are subject to a courier
surcharge: JE – GY – IM – KW – ZE – IV – PH – PA – KA – PO30 to PO41 – BT – FK
Please note that we use a
courier service that claims a 24 hour service but, based on our experience,
please allow up to 48 hours for courier delivery.
Please remember that when
you accept a delivery from the courier, you are signing to say that you have
received the goods in a perfect condition.
If you notice any damage
on the package or if you think it has been mishandled always sign as “damaged”
or if the packaging is in a very bad state please refuse delivery.
How long will it take to receive my order?
Unless otherwise stated
on the item description, we always endeavour to dispatch UK orders within 4
Most orders are sent out
within 2 days.
It is possible to receive
your order within 2 days but it may also be up to 7-10 days (depending on the
postal service used and when the goods were ordered (goods ordered after 2pm on
Fridays or over the weekend will not be dispatched until Monday/Tuesday of the
You will receive an eBay
message on the day that the goods are dispatched from our warehouse.
What happens if
I’m out when you deliver?
If you are unable to be
home when we deliver the courier will leave a card stating that he has
attempted to deliver your consignment while you were out. You can then either
collect your items from your local depot, whose address will be on the card, or
alternatively you can contact the courier to arrange re-delivery. If you wish
you may leave instructions for the delivery driver such as ‘leave with
neighbour’ for example, in this case it is at the driver’s discretion whether
he leaves the item and you will assume full responsibility for the package.
Will you deliver to an alternative
As a security measure to
protect our customers and ourselves from fraud we will only dispatch items to
your registered PayPal address.
Do you deliver overseas?
We deliver to all areas
of the UK, Channel Islands, Scottish Highlands and Islands and to the European
Union, North America, Australia and New Zealand.
We also deliver to BFPO
(British Forces Post Office) addresses in the UK.
We are also happy to
quote for all other destinations
Can I combine multiple orders into one
Yes and we recommend that
you do this whenever possible to keep delivery costs to a minimum; if you wish
to buy multiple items please select all items before attempting to make payment
and then please eBay message us and we will calculate an
accurate post cost and apply this to your eBay invoice. We are not able to
guarantee that postage can be combined after the payment has been processed.
What if there is a
problem with my product?
If you are in any way
dissatisfied with the product you have received you may return it to us for a
full refund any time up to seven days after you have received the goods
providing the goods are unused and still have their original packaging.
For more information
about returns please see the returns section in our Terms & Conditions.
We do advise that you check your goods thoroughly on receipt of the items as
you are signing to say that you received them in good condition.
What happens if I do not receive my
In the unlikely event
that goods are lost in transit, they cannot be classified as missing until
after 7 working days.
liability for goods lost in transit is borne by ourselves and in this event we
will either dispatch replacement items out to you as soon as the original items
are confirmed as missing or we will offer you a full refund.
If you require any assistance from our customer
service staff please telephone 01332 810047 or send a message via the eBay
What payment methods are available?
For our mutual safety we prefer payment via PayPal.
We also accept payment by debit/credit card -
please call us on 01332 810047 to make debit/credit card payments.
When do I need to pay by?
Please make payment within 4 days of order
If, for any reason, you are unable to do this then
please contact us via telephone or the eBay messaging service and advise us
about any delay. We will do our utmost to accommodate any delay but it is
important that we are kept informed.
We will automatically send an eBay payment reminder
when 4 days have elapsed from the purchase time. Following this, you will then
have 7 days to make your payment before eBay files your purchase as being