Please direct any questions or messages through Ebay not Hotmail or Paypal
We are open for business – Monday to Friday 8.30am – 4.00pm
You are welcome to call and see us at:
Tweedale North Ind. Estate, Tweedale, Telford, Shropshire, TF7 4JT
Tel: 01952 583203
Fax: 01952 586687
All our prices are inclusive of VAT – no surprises!
We aim to dispatch within 1 working day of receiving cleared funds, although this is not a guaranteed.
We only despatch items Monday - Friday.
Items purchased late on Friday or on Saturday / Sunday will be dispatched on the following Monday.
We are happy to combine postage where possible to reduce costs.
If we cannot fulfil you order, we will advise you and offer an alternative product where possible. If an alternative is not available or not acceptable, a full refund will be given immediately.
Upon receipt of your goods, we would ask that you leave feedback to confirm that you are happy with your purchase.
If you have any problems or concerns please do not hesitate to contact us, before you consider leaving negative feedback. We pride ourselves on our honest and reliable service – most problems are easily solved and we will do our utmost to find a solution suitable both parties.
Delivery, Postage & Packing
All goods are shipped using either a next day courier service, Royal Mail or our own delivery vans.
Prices quoted for the Next day courier service DO NOT include Northern Ireland, Scotland or UK off-shore Islands. Goods shipped to these destinations will be via Royal Mail 1st Class or Standard Parcels where possible – A courier service for heavy items, is available to these areas – please contact us for prices.
Postage prices include any packaging costs and VAT where applicable.
We offer a delivery service within our local area and parts of Shropshire, Wolverhampton & Mid Wales – contact us for details. (Subject to delivery charge of £4.99 including VAT on all orders under £150.00)
Goods are available for collection if required.
PayPal is the quickest and safest form of payment.
Credit Card - Purchase in the usual way and either ring the number above or email a contact number for us to call you.
Cheque - made payable to MDA Bitec – goods will not be dispatched until cheque has cleared – please allow 5 working days.
Cash on collection.
It is the buyer’s responsibility to ensure that the item they are buying is suitable for their needs. If an item is no longer required, we will accept it back as long as it is returned in its original condition, unused and in original packaging (undamaged). Any costs / postage charges incurred for returning items are the responsibility of the buyer.
We try to list our products as clearly and accurately as possibly, but if you are unsure or need clarification about any of our products please feel free to contact us prior to buying. In the unlikely event that an item is listed incorrectly or the description is misleading, we will refund you for the product and original postage costs plus the cost of returning the item to us.