purchasing more than one item, please make sure you put all your items
into the basket and request total from seller, this will ensure you
receive the best discounts on shipping charges (where applicable)
We are open for
business – Monday to Friday 8.30am – 5.00pm
You are welcome to call and see us at: Tweedale
North Ind. Estate, Tweedale, Telford,
Shropshire, TF7 4JT
Tel: 01952 583203 Fax: 01952 586687 Email: email@example.com
All our prices
are inclusive of VAT, where applicable.
We aim to
dispatch within 1 working day of receiving cleared funds, although this is
not a guaranteed.
If we cannot fulfil you order, we will
advise you and offer an alternative product where possible. If an alternative
is not available or not acceptable, a full refund will be given immediately.
Upon receipt of your goods, we would ask that you leave feedback to confirm
that you are happy with your purchase. If you have any problems or concerns
please do not hesitate to contact us, before you consider leaving negative
feedback. We pride ourselves on our honest and reliable service – most
problems are easily solved and we will do our utmost to find a solution
suitable both parties.
Delivery, Postage & Packing
WE DO NOT PROFIT FROM
POSTAGE & CARRIAGE CHARGES
before 3pm are usually dispatched the same day, but sometimes it is just not
possible and it will be dispatched the following day.
We only despatch items
Monday – Friday, items purchased after 3pm on Friday or on Saturday / Sunday
/ Bank Holiday will be dispatched on the next working day.
Our carriage charges are clearly listed against each
item we sell – We are happy to combine postage where possible.
If you purchase more than one item please
wait for a revised invoice to be sent to you before paying. Due to the huge
volume of orders we process it is not possible to refund postage after the
order has been paid for, unless you email us to request it.
Goods are shipped using a next day courier
service (this will require someone to sign for the item at time of delivery),
Royal Mail or our own delivery vans. Prices quoted for the Next day courier
service DO NOT include Northern
Ireland, Scottish Highlands & Islands or any UK off-shore Islands. Goods
shipped to these destinations will be via Royal Mail, if weight and size
permits – A courier service for heavy items, is available to these areas but
is more expensive than the standard rates – please contact us for prices. Postage
prices include any packaging costs and VAT where applicable. We offer a van
delivery service within our local area and parts of Shropshire, Wolverhampton
& Mid Wales, a delivery charge will apply - please contact us for
Goods are available for collection if
PayPal - the quickest and safest form of payment.
Credit Card - Purchase in the usual way, then either ring the number above or
email a contact number for us to call you.
Cheque - made payable to MDA Bitec – goods will not be dispatched until
cheque has cleared – please allow 5 working days.
Cash on collection.
The distance selling
regulations state that as the buyer you have the right change your mind and
return any goods that you no longer require.
If the item you have purchased is
not suitable for your needs, you have up to 14 days to return the item. The
14 days starts from the day after you received the item. Any costs incurred
for returning the item will be the buyer’s responsibility. It is advisable to
use a secure tracked / signed for service. Returns will only be accepted as
long as the item is returned in its original unused condition - please pack
securely to ensure the item arrive in good condition. In all instances please
advise by email of your intentions and include a copy of the original invoice
with the return, along with your Ebay user name, this will enable us to
process any refund promptly.
If you feel an item we
have supplied is not as described, please contact us so that we may resolve
Occasionally items do
get damaged on their way to the customer, if this happens please contact us
and we will do all we can to rectify the problem, as quickly as possible
All our items are new
unless otherwise stated and as such are covered by a 1 year warranty. Please
contact us if you have any problems or concerns regarding an item you have