We know that you will be pleased with your purchases from Fierce PC. However, there may be occasions when you will need to return items to us.
RMA Number Required
When returning an item for any reason you must contact us first to obtain an RMA number. Please e-mail us at email@example.com or phone on 0844 332 1223 and we will issue one to you. If you return an item without the RMA number this may result in the item being rejected or returned to you.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 3 working days. If the items are visibly damaged on receipt, You must sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method. You can use our free collection service (an e-mail address and printer are needed) or you can return the item at your own cost. In some cases we may reimburse reasonable return carriage costs, e.g. Royal Mail Recorded, but only when agreed in advance. We will not reimburse Express or Special Delivery costs.
Items Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method. You can use our free collection service (an e-mail address and printer are needed) or you can return the item at your own cost. In some cases we will reimburse reasonable return carriage costs, e.g. Royal Mail Recorded. We will not reimburse Express or Special Delivery costs. Return carriage refunds must be agreed in advance of the return. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage. If you used our free returns service there will be a reasonable additional charge to cover this which you will be informed of by our technicians.
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly.
If you Change Your Mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at Fierce PC, we'll issue a full refund for the product. If an item is returned with damage we may issue a re-stocking fee of which you will be advised at the time. This value will not be more than 20% of the original listing price at time of purchase. Please note this policy has some limitations.
Please see our store home page for our full returns policy.