Details about Shape Snap Orchard ToysShape Snap Orchard Toys See original listing
14 Feb, 2014 00:57:16 GMT
Swindon, United Kingdom
New: A brand-new, unused, unopened and undamaged item. See the seller's listing for full details. See all condition definitions- opens in a new window or tab
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Digital Products (eg CD ROMs): Please note that refunds/returns are not available on digital products unless the CD is faulty.
Faulty/incorrect items: If your goods are faulty or incorrect please contact us and we will arrange for a replacement item to be sent to you and the faulty/incorrect item collected/returned with postage refunded.
Returns: We will accept returns that are sent back to us in as new condition. Buyer pays for return postage (please obtain proof of posting as we will not be held responsible for returns that are lost in the post).
All returns must be requested within 14 days of purchase - please contact us via email before returning an item and we will explain the procedure to you.
Please note if your order is returned to us due to you providing an incorrect address or postcode, or marked as 'not collected' then your order will be refunded minus the postage charge. You may then place the order again with the correct address details. We will not be held responsible for items lost if you have given us the incorrect address details.
If I place an order for ready made resources when will they arrive?
We aim to despatch items as soon as possible (usually within 24-48 hours), please note if you have ordered a ready made resource (laminated) then these are made to order - we aim to despatch these within 7-10 days. We have daily postal collections Monday to Friday - please be patient, as items sent can take up to 5 working days to reach you from day of sending. We will confirm that your item has been shipped by email at the end of the day. 3pm is our cut-off time for sending items, if you order after 3pm the earliest your item will be sent is the following day - as long as it is in stock. Please contact us if your order is urgent and we will do our best to meet your deadline - we can offer other forms of delivery such as first class or courier at a charge. It is worth remembering that all laminated resources are made to order, so if you have placed a large order it may take a little time to be sent out. We do understand the importance of having a resource on time for a particular lesson, so if there is an urgent need please do let us know after placing your order, and we will do our best to ensure we meet your deadline.
How will my ready made resources be sent?Ready made items will be sent either by Royal Mail or by courier, depending on the size of the package. You can change your delivery address to a suitable address (such as school), but please do so as soon as possible after placing your order or it may have already been sent.
Do you offer a postage discount for multiple items?
Yes we do - please see the combined shipping tab and International tab for more details
We are a school and would like to place an order - how do we do this?
If you are placing an order for a school, there are a few ways you can do this:
1. Complete the form on the Schools Page of our website to receive a log in that will allow you to place an order online with the option at checkout to be invoiced with your order. This option will mean the school is sent an invoice with your goods, that can be paid by school cheque or BACS transfer.
2. Complete an official school order with an official order number and fax to 01793 474717 or post to:
Primary Classroom Resources, Hangar C3, The Science Musuem, Wroughton, Swindon, SN4 9LT
The school will then be invoiced along with the order, and this can be paid either by school cheque or BACS transfer.
3. Place your order online as an individual and pay using either Paypal or a credit or debit card. You will receive a receipt to use to claim back expenses from school.
Please note if you are placing an official school order you will need to provide the full postal address of the school including postcode, a contact name plus the school official order number. This information will ensure your order is sent to the correct place and the invoice is suitable for school auditing procedures.
I would really like something for my classroom but I can't see it - can you help?
We are happy to accept requests! These can be via email or via eBay Messages - please give as much information as you can and we will do our best to meet your requirements!
I would like to order ready made resources but I don't live in the UK - can I do this?
Yes you can! We have supplied resources to customers across the world! For larger orders please contact us for an accurate shipping quote before placing an order.
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Please note due to postage costs we have removed the International Shipping option on the Orchard Toys Games. We are still willing to ship worldwide but require buyers to please contact us BEFORE purchase to request a shipping quote.
Please note we are happy to ship outside the UK but we ask that customers please contact us BEFORE making a purchase to get a shipping quote. We have removed the international postage option on all products due to the amount of buyers who purchased but then were not happy with the postage prices. Unfortunately postage outside the UK is expensive, and if the parcel goes above 2kg or outside the total dimensions of 900mm it will have to be sent with a courier which can add to the cost further. We do not make a profit on postage charges, we simply charge them out at cost.
Please contact us for a price before choosing "buy it now" to avoid a shock!
We are currently updating our listings with our new postage options.
After receiving the item, cancel the purchase within
Buyer pays return postage
Return policy details
Faulty items: If your goods are faulty please contact us and we will arrange for a replacement item to be sent to you and the faulty item collected/returned with postage refunded. Ready made items: We will accept returns for ready made items that are sent back in as new condition. Buyer pays for return postage (please obtain proof of posting as we will not be held responsible for returns that are lost in the post). All returns must be requested within 14 days of purchase - please contact via email/ebay messaging before returning an item and we will explain the procedure to you.