Scent Warehouse combines leading industry experience with top of the range warehousing facilities to offer our customers the very best prices and service.

Our knowledge has been gained over the past 10 years to offer an unprecedented range of perfumes, gift sets, aftershaves, cosmetics and beauty products. We strive to be the leading supplier of cheap perfumes and beauty products in the UK. Our teams of buyers are constantly on the lookout for great offers, any savings we make are passed directly onto the customer.

Our teams of buyers are constantly on the lookout for great offers, any savings we make are passed directly onto the customer. In order to keep our prices at the most competitive we do not have any high street shops, which in turn lets us pass on these savings to you, the customer. With this in mind make Scent Warehouse your destination for all your beauty products.

We pride ourselves on our dedication in cutting prices for you and our commitment to offering the very best service possible.

Scent Warehouse
SGT
PO Box 528
Manchester
M5 0BZ

Email: ebaysales@scentwarehouse.co.uk

Delivery is charged at £1.90 for all UK orders, we use Royal Mail first class delivery and all orders are dispatched within 48 hours of receipt. Orders placed over the weekend will be dispatched on the following Monday. Please allow 3-5 working days for delivery. All international orders are charged at £4.95. International orders can take up to 14 days to arrive.

Royal Mail class the items as “lost” 15 working days after dispatch, after this time we can conduct an investigation and either send a replacement or give a full refund. Please contact customer services after this time if the products have not been received.

International orders are sent Royal Mail standard delivery. Royal Mail class the items as “lost” 15 working days after dispatch, after this time we can conduct an investigation and either send a replacement or give a full refund. Please contact customer services after this time if the products have not been received.

If the parcel is too large to deliver and no-one is present to accept the package, Royal Mail will leave a “whilst you were out” card to arrange redelivery or collection at the local sorting office.

Last days to order for the Christmas period:

UK Standard Delivery 1st Class 19th December 2011

EU Standard Delivery 1st Class 8th December 2011

Please note these dates do not guarantee delivery before Christmas.

Items can be returned within 30 days of receipt as long as the item(s) is unopened and in a sellable condition. Please contact customer services to obtain a returns reference number and include your order number, reference and reason for return. Note, the buyer will be responsible for the return costs. Please contact ebaysales@scentwarehouse.co.uk.

If you receive the incorrect product or the item is damaged on receipt please contact customer services and we will issue a freepost returns label (UK orders only); on receipt we can either send a replacement or give a full refund. For international delivery postage costs will be paid by the buyer and will be refunded on receipt of the incorrect item.

We have put together some of the most frequently asked questions, if you have any questions that are not answered here please email ebaysales@scentwarehouse.co.uk and we will be happy to help.

We aim to answer all queries within 24hrs, between Monday and Friday, from 9am to 5pm excluding public holidays.

Important note: Some email accounts will 'Junk' any emails that are sent from addresses that are not recognised, so make sure you add ebaysales@scentwarehouse.co.uk to your address list so that we can get in touch.

1. How many items can I order?

We allow 10 items to be ordered per customer per 10 days. In special cases we will allow customers to purchase more than 10 items but this is purely at our sole discretion. Should you encounter any problems, please email us on ebaysales@scentwarehouse.co.uk

2. Do you have the item in a different size?

We endeavour to list all of our available products on eBay. However if there is an alternative you require, please email us on ebaysales@scentwarehouse.co.uk and we will advise.

3. Can I make a bid for an item?

No, all items are ‘Buy it Now’ priced and offers will not be accepted. All our prices are the very lowest we can offer.

4. Can I change my order?

No, once you have submitted your order we are unable to amend it. Please email us at ebaysales@scentwarehouse.co.uk immediately and we will do our best to cancel.

5. Can I change my delivery address?

No, once you have submitted your order we are unable to amend the address. You can only change your delivery address at the time you are placing your order, and this must be completed using the 'change address' option on eBay.

6. How do I pay?

We only accept payment via PayPal, which is the quickest, easiest and most secure way to pay. If you are unsure how to use PayPal or are having problems with your account, you may contact PayPal’s Customer Support Line on 0870 730 7191.

7. How much does delivery cost?

We charge £1.90 per item for UK orders and EU we charge £4.95 per item.

8. How long will it take to receive the item(s)?

All orders will be dispatched within 24 hours of receipt of payment. Please note that orders placed on a Friday, Saturday or Sunday will be dispatched the next working day. For UK orders delivery is estimated between 3-5 working days and International orders can take up to 2 weeks. Please note: Royal Mail only class the item as “lost” 15 working days after dispatch; at this time we can either send a replacement or issue a refund. We cannot do anything about the order until this time has lapsed.

9. Where do you deliver?

We deliver the delivery address stated on your eBay account only, this could be your home, workplace or alternative delivery address You can only change your delivery address at the time you are placing your order, and this must be completed using the 'change address' option on eBay. Once you have submitted your order we are unable to amend the address. We deliver to the UK and to European destinations.

10. How will my order be delivered?

Deliveries are made by Royal Mail. International deliveries are dispatched by Royal Mail and passed over to the equivalent postal services in designated countries.

11. Can I track my order?

No, customers cannot track orders themselves. If you are have chosen next day delivery, please email us at ebaysales@scentwarehouse.co.uk and we will be happy to track the order for you.

12. What if I’m not at home when you deliver?

If you are not available to accept delivery, the postal service will leave a card to advise that delivery has been attempted. To re-arrange delivery, please follow the instructions on the card. Your order will be held at the local sorting office for a 2 week period, if the item is not collected or arranged for redelivery the items will be returned to us and we will make a full refund minus the postal costs.

13. Do you off discounts / lower prices?

No, we do not offer discounts of any kind. All our prices are the very lowest that we can offer. We will not consider accepting any lower offers, even for bulk buys.

14. Do you sell Gift Sets?

Yes. We have an extensive range of fragrance and cosmetic Gift Sets available. Please see our eBay shop for Gift Set listings.

15. Are your products genuine?

All our products are 100% genuine and have never been used and is still in the original packaging. All the products are supplied as pictured and you can rest assured that the product is the same as you would find on the high street but with defective packaging and a lot cheaper!

16. Are all your products sealed in cellophane?

No. Certain brands come without cellophane as the manufacturer believes the packaging is better without, for example, Hugo Boss and CK1.

17. Do your prices include VAT?

Yes. All the products that are listed include VAT.

18. Can I collect my order?

No, we do not allow customers to visit our site due to health and safety reasons.

19. My country is not listed in the shipping options, what do I do?

Unfortunately we can only ship to the UK and the EU. We currently do not have the facilities to ship to other international countries.

20. The product I ordered has arrived faulty / damaged, what should I do?

Please email can be ebaysales@scentwarehouse.co.uk and explain that you received your order damaged. The faulty / damaged item will need to be returned to us to claim either a replacement or a full refund. Please contact us on ebaysales@scentwarehouse.co.ukto obtain a freepost returns label on UK order's only.