eBay item number:
Seller assumes all responsibility for this listing.
yaW noxaS 8
Business seller information
8 Saxon Way
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Drinkstuff carefully selects its products and hopes you will be happy with your purchase; however there may be times when you feel you need to return an item to us.
Please do not return anything to us before speaking to a Customer Support Representative. You can message us through eBay, contact us by phone (0845 3133352) or email (email@example.com). If we are not contacted, we will not be held responsible for any return postage charges you may have incurred that may not have been necessary.
For all returns you will need to fill out and enclose a copy of the returns form, which you can download below.
Download the Drinkstuff Returns Form: http://www.drinkstuff.com/files/drinkstuff-returns-form.pdf
You will also need to mark the outer packaging of your return with your order number (found on your packing slip/invoice, eg, 2584650) and ensure the parcel has suitable packaging for transit.
Failure to comply with the above will result in delays processing the return.
The address for all returns is:
If you have a change of heart regarding your order, please contact our Customer Support Team within 30 days of receipt to arrange return of the items for a refund. The costs of returning goods to us shall be borne by you. You are also responsible for the goods while in transit until they reach our offices. Responsibility for loss or damage while in transit shall be borne by you or for you to dispute with your delivery service providers.
Please note however, that all unwanted returned items must be in a full un-used condition and in the original packaging.
Upon receipt we will provide a refund to the value paid for the items returned.
Damaged Or Faulty Items:
Please note all damages on receipt of the parcel need to be reported to our Customer Support Team via phone or email within 3 working days.
If you have received an item that is damaged or that is faulty on first use please contact us. We will be able to offer a replacement or refund for the item as long as this is reported in a reasonable amount of time. In some cases we will need to wait for the damaged/faulty item to get back to us (we may collect this or ask you to post this and we will reimburse the charges) before we can replace or refund this. Where we collect of damaged or faulty items we try our best to work with the customer and will collect at a convenient time and from a suitable address.
Items Received In Error:
Should you receive an incorrect item from us please contact our customer support team. They will decide on the best course of action based on the product received. Please note you may be asked to return this to us via your local post office and we will refund you the postage charges on proof of receipt or you may be asked to stay in for a collection of the item. With collections of incorrect items we try our best to work with the customer and will collect at a convenient time and from a suitable address.
Items Lost When Returning:
Please note that for any items returned to us (if posted by you rather than collected by our courier), we do not hold any responsibility for any lost parcels. We recommend that you use a secure and traceable service unless we have advised otherwise.
Refunds & Replacements
All returns will be processed and acted upon within 10 working days of receipt. If you chose a refund the amount of time this takes to show in your account will depend on your provider and account type (usually around 3 days).
Please note: These terms do not affect your statutory rights.