After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
We trust that you will love your new bedding from us. However, if you have any issues or wish to return your item, please use the form below and follow the instructions on how to do so.
We want to resolve any issues you may have, so contact us before opening a case via eBay or leaving negative feedback as we can resolve issues quickly for you this way.
The most economical way to return the unwanted item to us would be via My Hermes Courier Service. My Hermes offers a collection and return for from £3.60 dependant on size and weight of item. You will also have the option to use one of their conveniently located parcel shops as a drop off point if required.
The on-line form is quick and easy and you can print off a label at home with convenient home collection offered.
Our return address is:
Old Hall Street
When you have arranged your return you will be supplied with a 16 digit tracking number.
Please send us an eBay message advising that the item has been returned. Once the 16 digit number confirms the return we will happily process your refund or reship your replacement immediately for you depending on your requirements. In your return item, please include the following details:
EBAY USER ID:
REASON FOR RETURN: Unwanted Faulty Wrong Item Ordered Other Reason …………………………………………………….
REPLACE / REFUND (please circle request)
Without the above information your refund or replacement may be delayed. So please include to help us speed up our returns process for you.