Cancellation under the Distance Selling Regulations
You may cancel the contract under the Distance Selling Regulations by notifying us no later than 7 working days after we deliver the goods that you are cancelling the contract.
You may not cancel your contract with us under the Distance Selling Regulations where any products has been unsealed by you. We will not accept the return of item where the cellophane on. Unless the item is part of a package .
Under the Distance Selling Regulations, you have a statutory duty throughout the period of cancellation, to retain possession of the goods that have been delivered and take reasonable care of them.
If you cancel the contract under the Distance Selling Regulations you must return the goods to us at your own expense.
You must take reasonable care to ensure that Box Limited receives the goods and the goods are not damaged in transit.
Failure to do so might result in a breach of your statutory duty to take reasonable care and Box Limited will have a right of action against you to withhold a refund.
If you cancel the contract under the Distance Selling Regulations and do not return the goods as required, we may charge you our direct costs of recovering the goods.
When we accept your order, we will do our best to make delivery within the quoted delivery period. If we do not attempt a delivery within the quoted delivery period and you provided a full and correct delivery address then we may offer a refund or part refund of the delivery fee.
If you provide an incorrect delivery address and we are unable to deliver, then we may treat the order as cancelled by you and refund the price of the goods. The Delivery charge will not be refunded. Should nobody be available to accept the delivery, the courier will keep hold of the goods for up to two days and you may re-arrange delivery. After this period we may treat the order as cancelled by you and refund the price of the goods. The Delivery charge will not be refunded.
If part of your order is unavailable we may deliver some goods separately. We will deliver the remaining items as soon as we can.
Faulty items are any product that we supply to you which do not conform to the contract. The following are not classed as faulty items:
Any items that fail due to normal wear and tear, accident, wilful damage, failure to follow instructions, negligence by you or a third party, use otherwise than in accordance with their intended use, or any modification or maintenance carried out without the prior approval of Box Limited or the products manufacturer.
You need to inform us as soon as possible if you find that any items on your order are faulty. If you return items because you think they are faulty, we may charge you the delivery costs and any costs and expenses involved if it is found that the items returned are not actually faulty.
In the first instance we will attempt to rectify the fault promptly. Failing that a replacement of a similar aged product will be offered. In some instances when this is not possible a partial or full refund will be offered depending on circumstances.
Unfortunately we do not currently offer a while you wait service. Our returns are handled on a queued system. To avoid unnecessary delays please always ensure you have a valid RMA before returning goods. Every effort is made to process returns quickly but please be aware that sometimes things can be held up if we are waiting for replacement parts or goods from our suppliers.
If returning items to us for any reason (e.g. if you have cancelled the contract under the Distance Selling Regulations or you think they are faulty) you should:
Ensure that they are adequately and securely packaged and labelled with our address;
Be aware that you are responsible for any damage during transit that is due to incorrect or inadequate packaging by you and that you are responsible for any damage or loss in transit when you arrange the delivery (instead of using our courier).
Pleaase follow these instructions for returning items to us:
It is important to get a Unique Authorisation Returns Number before returning any product.
Once you have obtained the unique number write it along with your name on a blank piece of paper and attach it to the box. To help speed the process please write the reason for return or a brief description of the problem and include with the item in the box. Then post it to us within 7 days of receipt.
Refunds will be credited to your debit/credit card no later than 30 working days after we receive your returned goods.
Returning by post
Your parcel is your responsibility until it reaches us so we recommend using Royal Mail Registered Post. We cannot accept responsibility for parcels that get lost on the way to us.
You will need to pay for the postage of any items you return.
Products can only be returned by post to the address below:
Unit 10 Explorer Voyager Park
Global E-COMMERCE SERVICES CO LIMITED
1941 Davis Street,Ste.B Unit 30
San Leandro CA 94577
Please note: Returns cannot be accepted without your valid Returns Authorisation Number on the label. A Returns Authorisation Number will only be issued if you contact the Customer Service Team within 7 days of receipt of goods. All items must be returned to us in their original condition with the original packaging. Your statutory rights are not affected.