Shipping & Returns
Please read our terms and conditions prior to ordering, if you have any unanswered questions please either email or call our Customer Services.... We are always happy to talk to our customers!Delivery Times and Receipt of Goods
Goods are normally dispatched within 48 hours of receipt of your order unless otherwise stated. Please check the individual availability of the product/s you have ordered. If your order is likely to take any longer, we will contact you. Please note any 'free delivery' offers made by us are subject to standard delivery Monday to Friday. Saturday deliveries are extra, please contact us for a quotation for saturday deliveries.
We will make every effort to send a complete order, however we reserve the right to dispatch part shipments.
The courier companies we use usually deliver between 8am and 6pm, Monday to Friday.
Weekend deliveries can be arranged, but may incur an additional cost, please contact us to arrange.
Postage and packaging only covers the item/items ordered and shipped to the customer once.
When an item can not be delivered, the courier will attempt to leave the item with a neighbour if deemed safe to do so. Should this not be possible the item will be taken to the nearest Post Office or Depot to wait collection or redelivery. The customer is left a card to advise them of where the item has been left and what they need to do.
We will not accept responsibility for parcels that are not collected from local depots or Post Offices. Parcels are normally returned to our warehouse after 14 days, this will incur a cost which we will pass on to the customer.
Please ensure you collect or arrange a re-delivery of your parcel, if it is returned to us you will be liable for the return and the re-delivery costs.
If your order is overdue please contact us so we can confirm the dispatch details.
Although we work closely with our couriers to ensure the best possible service and convenient delivery times, we regret that delays sometimes occur which are outside of our control.
Our couriers will only delivery to the postal address front door or front of premises, we will not carry items into a property or remove packaging or attempt to assemble or hang items.
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging. If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item. This does not affect your statutory rights. Please note we are unable to offer a refund on custom made goods unless they are faulty. Please contact us either by phone or email to discuss the best method of returning goods.
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.
Although we take every care in the packaging and transit of goods to our customers, breakages may occasionally happen. In the unlikely event that your order arrives damaged or faulty please contact our customer services immediately.
Goods will not be accepted for return without prior authorisation from Frames By Post Ltd t/as Frames and Mirrors 4 u.
We will either arrange for a collection of the goods and organise a replacement or issue a full refund.
Given the nature of the products we sell, many of which contain glass, we advise our customers to take extreme care when opening packages to avoid personal injury.
We are always happy to talk to our customers!
Please contact our customer service representatives if you have questions regarding our products, delivery, terms and conditions, or to cancel an order or report damaged or faulty goods.
By Phone on 08450 533262 Monday to Friday 9am to 5pm
By e-mail at firstname.lastname@example.org
In writing to:
Frames by Post Limited,
Frames & Mirrors 4 U,
Units 9 & 10 Baddow Park,
West Hanningfield Road,
The registered company address of Frames By Post Limited trading as Frames and mirrors 4 u is:
Frames by Post Limited,
Frames & Mirrors 4 U.
1 Nelson Street
Southend –On –Sea
Company registration number: 05564614
VAT registration number: 971647979