Effect Beauty Terms and Conditions
PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE 1. Format of the Contract
These terms of sale apply to all goods supplied by Effect Beauty
Limited via www.effectbeauty.com. The website is governed by the following terms and conditions; they do not affect your statutory rights.
Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). We will send you an order acknowledgement shortly after you place your order, notifying you that we have received your order. This acknowledgement is not notification that we have accepted your order.
The contract is subject to your right of cancellation (see condition 5).
We have the right to terminate the contract if the price of the contract is not received from you in cleared funds.
Effect Beauty may change these terms of sale without notice to you in relation to future sales.2. Description and price of the goods
We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. We provide you with product information on ebuyer.com. If there is anything which you do not understand, or if you wish to obtain further information, please contact our Customer Services team at Support@EffectBeauty.com.
Every effort is made to ensure that prices shown on EffectBeauty.com are accurate at the time of placing your order. If, by mistake, we have under priced an item we will contact you and offer you the following three options:
1. placing a new order at the correct price for those goods;
2. cancelling the whole of your order; or
3. Cancelling your order for the mis-priced goods and reconfirm your order for the correctly priced goods.
If you do not choose one of the 3 available options within 14 days, your order will be cancelled or the under priced item will be removed from your order. If any payment has been made by you, you will be credited back to your original payment method.
If within 14 days of accepting your order we discover that all of the goods are unavailable, we will contact you and advise that we may cancel your order and refund or re-credit you within 7 working days. The refund will be credited back to your original payment method.
If within 7 days of accepting your order we discover that some but not all of the goods are unavailable, we will contact you and offer you the option of cancelling the whole order or amending your order to a substitute alternative. If you do not choose a substitute alternative within 14 days, the unavailable item will be removed from your order and we will deliver the available goods. If any payment has been made by you, you will be credited back to your original payment method.
The price of an item does not include the delivery charge, which will depend on the delivery method you choose.3. Payment
Payment can be made by any of the options advertised on our website. Payment shall be due before delivery and failure. If payment fails your order will be cancelled.
Please be aware that if you are using Paypal as your payment method we reserve the right to not ship to unconfirmed addresses.
There will be no delivery until clear funds have been received.4. Delivery
Delivery will be made to the address specified when you complete your order.
Should you want to change the shipping address after the goods have dispatched from us a charge of £10 will be required (a redirection approval is subject to your order and account status).
Orders placed before the specified cut off time will be processed and delivered as per your request, providing further security checks are not required and all goods are available.
If you refuse the delivery of your order for reasons under the Distance Selling regulations or you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations, Effect Beauty will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. By exercising you right to cancel you are required to return the goods to Effect Beauty. If you fail to return the goods Effect Beauty we reserve the right to deduct any costs incurred by retrieving the goods from you.
We make every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Effect Beauty will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event, Effect Beauty will inform you of any delay as soon as possible.
Upon receipt of your order you will be asked to sign for the goods received. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery then please sign for the parcel as UNCHECKED. Failure to do so may affect any warranty claims that you make thereafter.
Ownership of an item will not pass to you until we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item is delivered the risk of damage to or loss of the item passes to you.5. Your right of cancellation
You have the right to cancel your contract with Effect Beauty at any time up to 10 days after you receive the goods, in line with The Distance Selling Regulations. To cancel your contract in this time frame you must notify us in writing, either by post or email firstname.lastname@example.org
Should you wish to cancel your contract after the goods have been delivered to you, you will be responsible for returning the goods to Effect Beauty at your own cost unless the goods are faulty or mis-described.
You will be credited for the goods within 30 days of notifying Effect Beauty of the cancellation.6. Refund policy
If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process.7. Warranty
All new goods supplied by Effect Beauty have a 12 months warranty period from the date the goods were delivered.
This warranty does not affect your statutory rights as a consumer. If new goods develop a defect during the 12 month warranty period, you should follow the Returns procedure.
Please note that the warranty does not apply to ex-display items or cover you for any defects in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use, failure to follow the manufacturer?s or Supplier?s instructions, or any alteration or repair carried out without the Effect Beauty prior written approval. 7.1 Faulty Product
If you receive goods that are faulty or incomplete on arrival you must notify us within 28 days of receipt of the item. The good should be returned to us in line with our returns instructions which can be seen by clicking here.
If the goods are less than 28 days old you have the option of a refund or direct replacement.
If the good are over 28 days old we will test the product for the fault. If the faulty is verified we will:
1. Try to repair the item
2. If we are unable to repair we will replace with the same item
3. If we are unable to replace we will issue a refund in line with our refund policy.
If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.7.2 Products Damaged On Arrival
In the unlikely even of you receiving a damaged product you should notify us in writing via email within 7 days.
The good should be returned to us in line with our returns instructions. Please clicking here
for Returns information.
Once we have received the goods back at Effect Beauty we will test the product for the fault. If the fault is verified we will either:
1. Replace with the same item
2. Refund in line with our refund policy
If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.7.3 Wrong Item Delivered
If, by mistake we supply you with the incorrect item you must notify us within 10 days. The good should be returned to us in line with our returns instructions, please clicking here.
Once we have received the goods back at Effect Beauty we will confirm that it is in fact an incorrect item and either:
1. Replace with the correct item
2. Refund in line with our refund policy
If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.7.4 Item not Required
If you wish to return and unwanted product in line with The Distance Selling Regulation you must notify us in writing via email email@example.com within 10 days of receiving the product.
The good should be returned to us in line with our returns instructions, please clicking here.
You will be responsible for returning the goods to Effect Beauty at your own cost; you will be credited for the goods within 30 days of notifying Effect Beauty of the cancellation.7.5 Extra Items Delivered
If, by mistake we supply you with extra items you must notify us immediately. Goods should be returned to us in line with the returns instructions, please clicking here
for returns instructions.
If you do not adhere to this procedure and are found to be in possession of goods that you have not paid for, you will be charged for the goods.8. Limitation of Liability
Effect Beauty will not be liable to you for any loss or damage in circumstances where:
1. There is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
2. Such loss or damage is not a reasonably foreseeable result of any such breach;
3. Any increase in loss or damage resulting from breach by you of any term of this contract.
Nothing in these conditions excludes or limits the liability of the Effect Beauty for death or personal injury caused by our negligence or fraudulent misrepresentation.9. Data Protection
Product images are for illustrative purposes only and may differ from the actual product.11. Governing Law and Jurisdiction
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.12. Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.
By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
During security checks we may ask for additional information or documentation to help support the data you supplied.
Effect Beauty is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Effect Beauty may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st of October 2010.What we collect
We may collect the following information:
What we do with the information we gather
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
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We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at Support@effectbeauty.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email Support@effectbeauty.com for more information.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.