We only accept payment via PayPal, which is the quickest, easiest and most secure way to pay for all of your purchases.
Orders are dispatched the next working day on a 3 day delivery service.
Terms and Conditions
A. These terms and conditions ("Conditions") apply to the sale to you of any of the goods listed on eBay ("Goods"). Please ensure that you read these Conditions carefully before you order any Goods . You should understand that by ordering any of Goods through the eBay you are agreeing to be bound by these Conditions.
B. We may update or amend these Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
C. Your contract with Brantano will be subject to the Conditions in force at the time that you order Goods from us, unless any change to those policies or the Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or the Conditions before eBay send you the Confirmation Email (in which case we have the right to assume that you have accepted the change to the Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Goods).
A. All orders are treated as placed and received in the United Kingdom. We do not accept orders from outside the United Kingdom
B. By placing an order through the Website, you warrant that you are legally capable of entering into binding contracts, you are resident in, and accessing the Website from, the UK; you are at least 18 years old and are acting in the capacity of a consumer.
C. Your order constitutes an offer to us to purchase the Goods. All orders are subject to availability.
D. The Contract will only relate to those Goods whose dispatch we have confirmed in the Confirmation Email. We will not be obliged to supply any other Goods, which may have been part of your order until the dispatch of such Goods has been confirmed in a separate Confirmation Email.
4) Product Availability & Descriptions
A. The availability and specification of the Goods are subject to change without notice, although we will try and give you notice wherever possible.
B. All descriptions, drawings and specifications on the Website are published for illustration purposes only and are not binding on us.
A. The price of any Goods will be as quoted on the Website at the date of Order, except in cases of obvious error. The prices quoted on the Website are inclusive of VAT at the standard rate and exclusive of delivery charges.
B. The price of the Goods on the Website may vary from prices quoted in other websites operated by Brantano, in store prices and any brochure prices. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation Email.
C. The Website contains a large number of Goods and it is always possible that, despite our best efforts, some of the Goods listed on the Website may be incorrectly priced. We will normally verify prices as part of our confirmation procedure so that, where any item's correct price is less than our stated price, we will charge the lower amount when dispatching the relevant Goods to you. If an item's correct price is higher than the price stated on the Website, we will normally, at our discretion, either contact you for instructions before confirming the Contract for the Goods or reject your order and notify you of such rejection. We are under no obligation to provide the Goods to you at an incorrect (lower) price, even after we have sent you a Confirmation Email, if the pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mis-pricing.
a. As you are contracting as a consumer, you may cancel a Contract at any time within seven working days after you received the Goods. In this case, you will receive a full refund of the price paid for the Goods.
b. To cancel a Contract, you must inform us within seven working days of receipt of the Goods by emailing firstname.lastname@example.org.
c. You must also return the Goods to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Goods while they are in your possession. They must be returned in their original packaging, with all swing tickets attached and unused. If you fail to comply with this obligation, we may have a right of action against you for compensation.
d. We will not be responsible for any loss or damage to Goods being returned under this clause and if returned products are lost or damaged in transit we reserve the right to charge you. We therefore recommend that you use a recorded delivery service or, where possible, return the Goods to one of our stores (“Web Exclusive” Goods cannot be returned to our stores).
e. Details on how to return Goods can be found under Delivery and Returns.
f. We will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation. We will refund the price of the Goods in full. The refund will be made to the original payment card used.
7) Refund Policy
a. If you wish to return the Goods for any reason you may do this within 14 days of delivery by returning the Goods to us. We will examine the returned Goods and, provided that they are unused and in their original packaging, we will offer you an exchange or full refund at your option. Delivery charges will not be refunded nor the cost of you returning the Goods to us. Refunds will be processed as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for the returned Goods. This is in addition to your statutory rights, which remain unaffected.
b. Faulty Goods, which have been returned by you, will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
c. Details on how to return Goods can be found under Delivery and Returns.
a. All descriptions, drawings and specifications on the Website are published for illustration purposes only and are not binding on us. Brantano has made every effort to reproduce colours on the Website as accurately as possible but exact colour matches are not possible. If you are not satisfied with the colour of the Goods you have ordered you may return them under clause 11.
b. We warrant to you that any Goods purchased from us through the Website are of satisfactory quality and reasonably fit for all the purposes for which goods of such kind are commonly supplied.
c. Our liability for your losses as a result of us breaking this agreement is strictly limited to the purchase price of the Goods you purchased and any losses, which are a natural and foreseeable consequence of us breaking the agreement.
d. You must follow any written advice (instructions or product manuals) provided with the Goods to ensure their safe use. We can not accept liability for damage to Goods which is caused by your failure to follow this advice.
e. We are not liable for indirect losses which happen as a side effect of the main loss or damage including, loss of income or revenue or business; loss of profits or contracts; loss of anticipated savings; or waste of management or office time, however arising and whether caused by tort (including negligence), breach of contract or otherwise.
f. We will not be liable to you if we are prevented or delayed from complying with our obligations under these Conditions by anything you (or anyone acting on your behalf) do or fail to do or due to events which are beyond our reasonable control.
g. Nothing in these Conditions limits our liability for personal injury or death caused by our negligence or for fraud.