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Payment Methods and Instructions
· UK Postal Orders or UK Cheques
· BACS or International Bank
Transfers - please add your user-id as the reference
· Cash On Collection (Postage
cost will not need to be paid)
· Counter deposit into our UK
bank account - please add your ebay user as a reference
· Please try to ensure that your payment
reaches us Promptly after the auction ends - we automatically issue payment
reminders, eventually we use the ebay dispute process for unpaid items
Guarantee and Returns Process
All our items, unless mentioned in the
description come with a 30-day warranty. Any faulty item will be replaced or
fully refunded at our discression - we can't always offer a replacement
service with used spares, as some parts may be rare and difficult to obtain a
replacement for. For non-faulty items that you no longer need, or is
incompatible with your equipment, we reserve the right to charge a
restocking/testing fee of 15% of the value of the item. Postage is not
refundable in this case
All items are in stock and are despatched to you
within 24 hours Monday to Friday from receipt of your payment. Please note
that items purchased on weekends and Bank Holidays are despatched the next
UK Delivery: Royal Mail 1st Class – normally 1-3 working days, but not
: Royal Mail Recorded Delivery - 1-3 Working Days, not guaranteed.
: Royal Mail Special Delivery - Next Day before 1pm.
Europe & Ireland: Royal Mail 1st Class
Airmail – 2 -5 working days, but not guaranteed.
: Royal Mail International Sign For: 2- 5 Working Days
World Wide: Royal Mail International Sign For:
7-10 Working Days
we will only send replacement items once Royal Mail confirms the item is
lost. This will be 20 days from date of dispatch. Please contact our customer
service team via eBay if you have not received your item after the 20 day
period. We cannot be held responsible for delays caused by Royal Mail, your
local postal service or by International Customs Inspections.
< !--[if !supportLineBreakNewLine]-->Frequently
Q: When can I expect delivery of my item?
A: All items bar high value items are dispatched within 24 hours of your
payment clearing (exc. Weekends & Bank Holidays). Please check the
listing for specifics. We dispatch by Royal Mail First Class service; UK
customers in most instances you can expect delivery in 1 to 2 working days,
but The Royal Mail does not guarantee this. Non-UK customers can expect
delivery in 2 to 10 working days, but again this is not guaranteed.
Q: My Item is faulty, or I have received the wrong item?
A: We apologise in advance if this happens. Prior to any return please get in
contact with us through eBay, so we can help you quickly and efficiently. We
aim to deal with all e-mails on a 48hr turnaround Monday to Friday.
Q: I would like a Refund?
A: A full refund on the purchase price of the item will be provided if the
item is returned within 7 working days of receipt, and in its original
condition. Prior to any return please get in contact with us through eBay,
and we will provide you with the information you require to return the item.
All returns are processed within 3 working days of receipt.
Q: Why is the cost of P&P more than the cost of a stamp?
A: Our costs include delivery charges, packaging, and handling charges. To
avoid any disappointment please do not bid on our items if you feel at all
unhappy about the cost of P&P. Winning an item constitutes your
acceptance of the above.
Q: We have not received feedback?
A: We use an automated system to give feedback,
Once you receive good and you are happy with it please give us 5 out 5 on the
DSLR rating and we will do the same.