What’s in the Box
Multiple marks & scratches visible
Some minor marks & scratches visible
Signs of use previous use & wear
Signs of use previous use & wear
|Multiple marks & scratches visible|
No visible marks / scratches
|No visible marks / scratches|
Buy with confidence from
exdemolaptops is a trading name of Stock Must Go LTD
you buy products from Stock Must Go, you can rest assured that we have taken
our time to have a member of staff list the machine manually whilst in front of
them to give you an honestly described eBay listing, and that they will be
delivered quickly. Also, if you have any
questions before, during or after you make your purchase we’ll answer them quickly, honestly and in an unbiased manner.
work with some of the UK’s leading high street and online retailers, taking
their returned and ex-demonstration computer equipment, carefully inspecting
and refurbishing (if required) items before securely data erasing them and resetting
back to factory settings we also repackage them. We sell these products through our eBay store
and retail outlet. This enables us to
provide high quality products at affordable prices, with excellent advice and
support before and after you make your purchase.
Paying for goods
preferred method of payment is PayPal, the safest and easiest way to pay for
goods on eBay.
**It’s important that you only pay for goods when you know that you
will be available to receive the delivery on next working day**
will your order be delivered?
We ship our products with the courier APC
for delivery the next working day, if
you pay before 3pm. We class working
days as Monday – Friday, excluding bank & public holidays. You will receive and laptop, desktop or touch
screen device before 12 and any smaller devices before 5:30 and you’ll need to
be at the delivery address to sign for the goods. The delivery will be attempted upto 3 times
and no item will be left "safe" or with a neighbour.
before 3pm on Friday will be delivered on Monday (excluding bank
holidays). Items ordered and paid for on
Saturday or Sunday will ship on Monday, for delivery on Tuesday. Saturday
deliveries are available at an extra cost.
If you require delivery on a Saturday, please contact us. We’d be happy to help.
If you miss your delivery, a card will
be left by the courier and you should contact APC to reschedule the
delivery. Unfortunately, we cannot be
held responsible for missed deliveries and therefore cannot offer any full or
part refund on this basis.
If you experience any problems with
your delivery, please contact us on 01543
469025, Monday to Friday, 10am-3pm.
Items damaged in transit
We pack our products well, but if you
receive an item that has been damaged in transit, you can either refuse to take
delivery of the item or sign for the item as “damaged”. It may also be the case that you realise that
the item is damaged after taking delivery of the goods. In all cases please notify us within 12 hours
of the delivery and we’ll be in touch with you to help resolve the problem to
your satisfaction. You can contact us
via eBay messages (please refrain from opening a case), or on 01543 469025, Monday to Friday,
If an item is active and has bids, we
cannot end an auction early for a “buy it now” price. This is in line with
eBay's policies and ensures a fair deal for people who have already bid on the
item. If you're looking for products to
“buy it now” please visit our shop, where we always have items available.
We love to
hear from our customers and are always happy to help you before, during or
after you’ve bought from us. The best
way to contact our team is through the eBay messaging system. You can send us a
message by using the "Questions and answers" section towards the
bottom of this page and we’ll respond to your enquiry quickly.
You can contact our eBay team directly on
Monday to Friday 10am -3pm (excluding public
thrives on five star feedback from customers like you! It’s our aim to provide you with great
products at a great price. If for any
reason we haven’t exceeded your expectations or you are unhappy about any
aspect of your purchase from us, please contact us directly prior to
leaving feedback or opening cases and we’ll do everything that we can to help
business thrives on five star feedback from you! **
feedback is important to us, as is your absolute satisfaction as a
customer. Ebay judge our performance as
a seller based on the amount of 4 & 5 out of 5 star ratings we receive so
before you consider leaving anything less than five stars, please contact us on
01543 469025 to let us know and allow us to put things right for you.
Your right to cancel the order
You have the
right to cancel your order within 14 days of payment being received. If you
would like to cancel an order and return an item to us, please contact us via
eBay. We will then provide you with
shipping information and will refund you once the item is received back. The
cost of returning items to Stock Must Go LTD is payable by you.
Our No-Quibble 90 Day Warranty
Stock Must Go
supplies stock either as fully tested and working, or as “faulty, for spares or
repair”. Our obligations for these two types
of stock differs, so it is important that you read and understand our warranty
information. Our warranties are provided
in addition to your statutory rights as a consumer.
Tested & Working Stock
that Stock Must Go supply as fully tested and working is covered by our
no-quibble 90 day warranty return to base warranty.
The 90 day
period begins from the date of delivery.
If during this period, your item develops a fault, you should contact us
on 01543 469025. We will endeavour to
diagnose and fix the fault over the phone, but if we are unable to do this,
then you will be provided with return instructions.
The cost of
shipping faulty items is the responsibility of the customer. Repaired items will be returned to the
customer at no extra charge.
covers all that would be covered by the product manufacturer, however misuse or
customer induced damage is not included.
If you have accidentally damaged your product, it’s likely that we’ll be
able to repair the item for a very reasonable price. Please call us and have a chat with one of
that the use of 3rd party (non-original) chargers and batteries with
your laptop or tablet may cause problems and will invalidate your warranty.
Stock that we sell as faulty, for spares or repair
Items that we
supply as “faulty, for spares or repair” are sold as described and do not carry
a warranty. We advise you to ask any questions you have about the item, the
parts/components that work or are included before you make any bid or purchase.