In keeping with our obligations as a business seller, we offer a 7 day "cooling off" period for all Buy It Now orders. As per the Distance Selling Regulations 2000, you are entitled to cancel any orders made with us via Buy It Now within 7 working days of receipt of your order. Please note, auction format sales are exempt from our returns policy, all auction format sales are final.
If you wish to return an item, we must be notified within 7 working days of receipt of your item, and all return or exchange items must be received back with us within 14 calendar days of receipt of your item to be eligible for refund or exchange as applicable. Any returns received outside of this period will be dealt with at our discretion.
Return items must be received in the same new, resaleable condition in which they were sold, with all original tags and packaging. We reserve the right to refuse any return item that is received in substandard un-resaleable condition.
*PLEASE NOTE: Items returned smelling of smoke or food, soiled, stretched or otherwise damaged will not be eligible for refund or exchange. If you wish to have these items returned to you, this will be done at cost*
Faulty/incorrect items will either be repaired, exchanged or the cost refunded upon receipt of the returned item. Items must be returned with all original packaging. We will reimburse return postage costs up to the value of 2nd class standard post for UK mail, and standard airmail for overseas orders (recorded or tracked options are purchased at buyers cost). Unless the item is faulty, we are unable to accept perishable or personalised items for exchange or refund, we are also unable to accept make up and cosmetics, piercing accessories, hosiery, underwear and swimwear items for refund due to hygiene reasons. Custom made and personalised items are also excluded from our returns policy.
Please return items to: Phoenixx Rising, Unit 705, Wensley Business Park, Apple Street, Blackburn, Lancashire, BB2 1WD, UK.
We recommend obtaining a free certificate of posting for all return items. It's is the buyer's responsibility to ensure that adequate care is taken to return the item to ensure it's safe arrival. All return items must be adequately packaged to prevent damage, usually the packaging in which the item was sent can be used for its return. The return parcel should include a cover note with your eBay username and nature of return to avoid any delays.
Please note, return postage costs are the responsibility of the buyer and will not be reimbursed. In the case of exchanges, we will pay the postage cost of sending out exchange items to you, though you will be expected to pay any difference in item cost. Exchanges are subject to stock availability.
We will refund the cost of the return item(s) and original postage costs to you within 7 days of receipt of the returned order in satisfactory condition.
This does not affect your statutory rights.