This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
At Great Gear Store Limited we are proud of our exceptional level of customer service so, if you are unhappy with your purchase and in accordance with Consumer Protection regulations relating to distance selling, you may cancel your order up to 7 days from the day after you receive your goods. Any returned goods must be received by Great Gear Store Limited in their original and resalable condition [and sealed packaging where applicable].
If you receive a damaged, faulty or incorrect delivery please contact us within 48 hours of the receipt of your goods . After which we will discuss the problem with you and resolve the problem.
If you invoke your right to cancel an order no charges will be made if the item is yet to be despatched. If the item has been despatched or already reached the required destination it becomes your responsibility to return the product to Great Gear Store Limited. Shipping costs incurred and originally charged as part of the initial order will not be refunded and the product must be received by Great Gear Store Limited within 28 days of receipt to qualify for a refund.
If you have not received your item within 14 days of an email confirming despatch please Contact Us. We will begin an investigation with Royal Mail and you can be rest assured that losses are treated very seriously and investigated thoroughly. If any customer experiences repeated problems with missing items Great Gear Store Limited reserve the right to decline further orders from that customer.
Please Note: You must contact us before returning any item purchased from Great Gear Store Limited. Any unauthorised returns will be held by Great Gear Store Limited until you contact us to explain the reason for the return. All goods must be received by Great Gear Store Limited within 14 days of the return being authorised