This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Returns, Exchanges or Faulty Goods:
As per the Distance Selling Regulations you have a legal right to cancel your order within seven working days following delivery of any item purchased from bigTVMounts. As part of our ongoing commitment to excellent customer service we have extended this return window to 14 days from delivery.
How to Return or Exchange an item;
(1) Please inform us of your intention to return or exchange your order on 0845 459 0015 or through eBay within 14 working of delivery. Contact us later than this and a refund or exchange might not be possible, depending on the item.
(2) Goods must be returned to us within seven days of your notice to return or exchange an item to us.
(3) All goods to be returned in a new and unused perfect condition together with a copy of your original receipt, order number and your contact details.
(4) All goods are returned at your own expense unless the item is deemed faulty or incorrect, where we will refund the cost on receipt of the goods.
(5) Providing the goods are received back in an unused condition and in their original packaging with all accessories, you will receive a refund within 14 days of the product being delivered back to us.
(6) If you feel the goods are faulty please contact us immediately and we will then contact you to resolve the matter, the above conditions also apply.
(7) We recommend that all items returned to us to be sent Royal Mail special delivery with insurance paid as a minimum. Please return products to the following address;
30 Rosslyn Road