PRETTYTHINGSGIFTSHOP RETURNS POLICY
Please remember, any returned item is the buyer’s responsibility until it is received safely by the seller, so you may wish to ensure the packaging and postage/courier insurance are adequate.
Please notify me of any returns within 14 days of receipt and return to me to arrive within 21 days of receipt.
On my receipt of the goods in a saleable condition, within the above timescales, a refund of the cost will be made, excluding original postage and excluding return postage.
If an item is faulty on arrival to you (although as all items are checked thoroughly and packaged by hand, this is unlikely), please send me a message within 3 days of receipt, in which case a refund including postage may be issued or a replacement offered subject to availability. I may ask for a photo of the item to be emailed to me, and/or the faulty item to be returned to me, in which case I will refund the additional postage.
All damaged contents and packaging should be kept, as these may be required by Royal Mail/the Courier in order for a compensation application to be made. Failure to do this may mean I am unable to provide a refund.
ITEMS MISSING IN THE POST
If your item has not yet been received and you feel it may be missing in the post/courier, please feel free to contact me and I will do everything I can to help.
Royal Mail - will only investigate missing items 15 days after the expected day of receipt. I therefore will not be able to provide a replacement until after this time, just in case the original item is delivered to you. It has been known for postmen to take parcels to the local collection office, without leaving a card through the door. Please therefore check with your local collection office before contacting me.
Courier - Please contact me the next day if your delivery does not take place on the expected day, as couriers have very short timescales for claims being made.
AS ALWAYS – if you have any questions, please do not hesitate to contact me either by Ebay message or call me on 07932 237105
Sally - Prettythingsgiftshop