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Business seller information
Top to Toe Ltd.
57 Whitworth Terrace
Company registration number:
Return policy details
By purchasing this item, you agree to our terms and conditions.
On receipt of your order if any item is defective or damaged please get in touch with us via phone or eBay message.
Please note that we will only replace your item with the same product or refund to the same value as the item you have returned at the time of purchase.
Returns will not be accepted without prior contact and acceptance by Top to Toe Ltd. whilst goods are in your possession you have a statutory duty to take care of them. The cost of returning any goods to us must be paid by you and we would advise you to use a trackable delivery system. Once goods are returned to us any refund or replacement item will be issued to you within 30 days.
We request all original packaging and contents, and receipt must accompany all returns. Please do not send items back to us without first contacting our returns department as we will not accept returns without authorisation.
You have the right to cancel your order within 7 working days, starting the day after you receive your order. Weekends and Bank Holidays are not classed as working days. If you wish to cancel your order you must tell us via a durable medium, email, or letter is acceptable, a phone call is not acceptable.
Returns will not be accepted without prior contact and acceptance by Top to Toe Ltd. Whilst goods are in your posession you have a statutory duty to take care of them. The cost of returning any goods to us must be paid by you and we would advise you to use a trackable delivery system. Once goods are returned to us in an acceptable condition we will issue a refund to you within 30 days.