Chitter Chatter Chitter Chatter is committed to providing quality products with high standards of customer services. Our belief is that quality is the delivery of excellent services to our customers at competitive prices and delivered on time. Damaged Items Upon receipt of your delivery, please inspect the packaging for any visible signs of damage. If you feel that your goods have experienced a rough ride during transit and have arrived damaged then please contact our Customer Services Department via the Amazon email system. Please provide full details including the nature of the problem, your name and contact details. In order to carry out any investigations, please contact us within two working days of receiving your delivery. Missing items If upon opening your delivery, you find any items missing from your order, please check all packaging. If you are certain an item is missing then please contact our Customer Services Department via the Amazon email system. Please provide full details including the nature of the problem, your name and contact details. In order for us to locate your missing item, please contact us within two working days of receiving your delivery. Incorrect items If we have sent you an incorrect item please do not open this as we need to receive it back in the same condition as it was sent. Please contact our Customer Services Department using the Amazon email system and provide full details including the nature of the problem, your name and contact details. Refund Policy - no quibble guarantee If you decide within 7 days starting the day after you receive your goods, that you no longer require your order, please contact our Customer Service Department for return authorisation. The goods are only eligible for return if it is in the same packaging with unbroken seals for resale. Please contact our Customer Service Department using the Amazon email system and provide full details including the items you wish to return, your name, order number and contact details. Please note that all goods must be returned by Royal Mail registered post, further we will be unable to refund the cost of the retrun postage. Warranty All goods supplied by us are covered by a 12 month manufacturer warranty, if any of your products develop a fault please contact us using the Amazon email system stating the problem, name and contact details whereby we will contact you on return. Certain mobile phones will be replaced with a new replacement handset if they develop a fault witihin 28 days of purchase. Contact Times Our Customer Service Department operates between 9.00am - 5.30pm Monday to Friday. Our Customer Service number 020 8655 8255 operates during these periods. Any emails or answer phone messages received outside these times will be dealt with at the earliest possible opportunity. Callers from outside the UK please telephone: +44 208 655 8255 Still Have Questions? Contact Customer Service