Frequently asked Questions
Do the watches come with box and papers?
With most preowned Rolex watches, as well as other brands, the original box and papers are typically not included with the watch once it is sold to retailers like ourselves. You will find that the majority of watches sold online are sold without original box or papers. This is typically because the box and papers have been misplaced or discarded over time by the original owners. This does not discredit the watches authenticity as there are various, more telling and dependable, factors which can be used to verify the authenticity of a timepiece.
For watches which do not bring original box and papers, we do deliver your timepiece in a luxury watch box with a full appraisal indicating the original serial number, model number, and current retail replacement value. All of our watches are indeed certified and guaranteed to be original, as stated on the item listing, and have been authenticated by our certified watchmakers.
The original paperwork which is referred to when purchasing a Rolex or other timepiece, is one sheet of paper with the serial number and manufacturers warranty terms, which have since expired.
The serial number on the paperwork is actually inscribed on the watch itself as well and is included in any appraisal papers received from our company.
While the majority of our timepieces do not have original paperwork, we do often have a good selection of timepieces with original box and papers. Please check listings for notations indicating original box and/or papers or contact us for availability.
If original paperwork is an absolute necessity with your purchase, we can check with our dealer network to see if your timepiece is available with papers. Please note that this may increase the price of your watch.
Rolex boxes are indeed available for purchase with any Rolex watch order, however this will normally come at an additional price if we did not get this watch when we obtainted it. Same applies for Cartier, Breitling, Omega boxest and others. We can purchase them, but it will increase the price on the watch.
How do I know these watches are authentic?
Planetwatch does NOT deal in replicas or non-authentic watches. Every pre-owned watch we sell is thoroughly inspected, authenticated, cleaned, polished and maintained by our staff and qualifed watchmakers. Any custom or aftermarket parts are disclosed in the item listing, and can be further clarified if you contact us.
Please note that the use of custom parts does not discredit the authencity of the core components which we guarantee to be original.
We do NOT deal with Rolex watches that have aftermarket bracelets, or as some other's call them Italian bracelets or custom bracelets. All our Rolex watches have original bracelets.
Where do I find the model number and serial number on my Rolex watch?
You will find the model number on the case at 12 o'clock side, when you remove the bracelet.
The Serial number you will find on the case at 6 o'clock when you remove the bracelet.
Why can't I see any serial numbers on the photos of the listed watches / items?
First let me confirm that ALL watches we sell have the serial number engraved on them, however we have removed this information from the photos for safety, security and privacy reasons.
This is due to past experience, where there have been people who have tried to "steal" this information and report these watches as lost or stolen, using the real serial numbers they found online.
For this reason, to protect future buyers and ourselves against such fraud and criminal activity we do not give out the serial numbers to people on request by e-mail or phone. As this number is the unique identifier for this timepiece, and can be misused if it ends in the wrong hands.
For you as the buyer, this should give you some comfort, that only you will get this information, as every day we get many e-mails, and it would be un-acceptable to share this number with everybody who requested this information.
However we are happy to provide part of the number, if this can have some practical use for the potenial buyer. Please contact us for such requests.
Also we are happy to provide law-enforcement this information upon request and that they have been properly identified by us.
(There is no need to come storming into our offices or try to entrap any of our sales-team, a phone-call or e-mail will suffice, and we will provide whatever information that you might require)
Rest assured, the serial number is on all the watches we sell.
Do you do part exchange?
Yes we do Part-exchange, however the least we require is that you send us some photos, and gives us a price indication of what you expect to get for your watch, or what you have been offered for it. It is not possible for us to be both buyer and seller, but we will try to get you a great deal.
Can we arrange collection and come and see the watch before we buy?
Yes, this is no problem. Even if you confirm to buy on eBay, it does not mean that you are not able to cancel the transaction if you are not happy with your purchase. You can arrange to come and see the watch by appointment, before you make payment.
In this case please be aware we normally need at least 1 days prior notice, and we will only meet in vicinity of London area. Normally we will provide you with address details for a safe place to meet in the daytime, both weekdays and week-ends is possible. Please message us or call us to arrange appointment upon request. We are convientally located close to the M1 / A1 / North Circular close to Barnet. So if you coming by car from out of London, no need to go into central London.
Please note, there is no pressure or obligation to buy, even if you have won the auction on eBay, if you are not happy we can just cancel the transaction mutually.
When I call it sounds like your phone is abroad?
Yes that might be right, as we travel a lot in connection with the business within EU to source nice new stock trough our network, and also because besides running this business I am also working as an airline pilot.
If I am not available, the phone is normally forwarded to my assistant Cyndi, and if I am available I might be replying the phone from abroad, but I am back in the UK every 3 - 4 days, so any appointment can be made either with me or my assistant.
Also do not worry to call me when you hear that I am abroad, as any extra costs for the phone call is billed to me, there is no extra charge for you the caller. If nobody is available, please do not hesitate to leave a message, voicemail or/and SMS message or/and send us an message via eBay, and we will get back to you within the same day, or latest the following day.
Do you provide any after-care / repairs / service?
Yes we do, not us directly, as we are not watch repairers / watchmakers, however we have excellent connections who can service and repair most Swiss watches.
Please contact us for price quote, you most likely will have to send us your watch so our watchmaker can provide an exact quote after the initial quote is provided by us.
Please do not hesitate to contact us at anytime by email or direct mobile phone: 07865075633 to talk to me, John or my assistant Cyndi.
John & Cyndi