WHAT IS YOUR RETURNS POLICY?
We want to give you a hassle-free way to return anything, either as a UK or an International customer. As long as it’s within 30 days of receiving your item you can return it for either a full refund or exchange. We require all items be returned in brand new condition, with ALL the original packaging and tags in place.
The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.
We want you to be totally satisfied with your order, so if for any reason it’s not suitable we are here to help.
HOW DO I RETURN AN ITEM(S)?
Please contact us to arrange a return and we will be more than happy to assist you in the best way to return the product(s). You will need to package the item securely and include a completed returns form which can be downloaded here.
Our returns address is
Ghostbikes Returns Dept
(UK GOOD DEALS LTD)
Unit 5, Deepdale Mill Street
RETURNING A PARCEL FROM WITHIN THE UNITED KINGDOM
When an item is Faulty
If you item is faulty, you may qualify for a pre-paid label, please contact our customer service team before you return your item for the best way to proceed.
When you don't qualify for a free returns service
If you do not qualify for a free return you can simply send the item back to us via your preferred method, however we do recommend you use a traceable service so that you can track your items.
FREE RETURNS VIA COLLECT PLUS
Some parcels qualify for a free returns service - if your order value was above £25, was originally sent via a courier and you are based in an area that CollectPlus cover, we can cover the cost of your return to us. (Only 1 free return per order). In most cases if you qualify for a Free Return a return label will be sent with your order for your to use. If a label is not provided, don't worry you can print the label of here. You will need your order ID and Email you provided when purchasing.
Before using the CollectPlus service please ensure you read the CollectPlus FAQ's below to ensure your return is covered within their service. The most important thing to bear in mind is the dimension must not exceed 60x50x50 cm and should not weigh more than 10kg.
Returns For Just £3.99
If you have not qualified, for just £3.99 you can purchase a prepaid collect plus label. The CollectPlus Service is a quick and easy way to return your item. If you want to use this service please contact our customer service team who can provide you with a pre-paid label which can be paid for over the phone, or you can choose to have the amount deducted from your final refund amount.
NON GERMANY INTERNATIONAL RETURNS
As an International customer, you can return your parcel using any postal service. As long as it’s within 30 days of receiving your item, you can return it for either a full refund or exchange.
Please note: - you'll need to cover the postage costs yourself.
Please complete the returns form (a copy of which can be downloaded here) and return the item to the address above.
Once the item arrives back at our warehouse, a member of our customer service team will contact you within 24hrs to discuss the return. A refund or exchange will be processed depending on what you have requested.
GERMANY INTERNATIONAL RETURNS
We do offer a returns service from Germany and this will be chargeable at a discounted rate of only €7.50 which will be deducted from any refund due or would have to be paid before the exchange item is dispatched.
For more information on this please email us at email@example.com and we will be happy to assist you further.
WHEN WILL I RECEIVE MY REFUND/REPLACEMENT?
Processing your return quickly is our priority and a refund / replacement will be done as soon as the item is returned to our warehouse. We aim to turnaround all orders within 2 working days and process a refund or dispatch your exchange within this timeframe. During festive and sales periods this may be extended slightly.