How is my item sent?
Any small, low cost items and weighing less than
1000g will be sent to you via 3 day courier unless a quicker service is cheaper to use.
Larger/heavier and more valuable items will be delivered by our
courier. Delivery of items will normally require a signature. Some
items are offered with free postage and the service used is shown on the
listing. Please also be aware that even standard delivery may still be tracked and in most cases therefore will require a signature on delivery. Most international countries do use tracking numbers that are sent from the UK even when sent via Royal Mail or DHL Global Mail
Please remember when you accept a delivery, you are
signing to say that you have received the goods in a perfect conditions.
If you notice any damage on the package or if you think it has been
mishandled always sign as “damaged”.
How long will it take to receive my order?
Unless otherwise stated on the item description, we
always endeavor to dispatch UK orders the same working day if ordered
before 3pm Monday to Friday. Dispatch times are shown in the listing.
However any goods ordered after 3pm on Fridays or over the weekend will
not be dispatched until Monday. Upon purchase of your item you will be
presented with various delivery options which will inform you of the
delivery timescales available.
Courier international approx timescales:
2-4 Days 3-5 Days
Austria Czech Republic
Northern Ireland Slovakia
PLEASE NOTE THAT THE NEXT DAY COURIER SERVICE IS ONLY AVAILABLE FOR UK MAINLAND (excludes Scottish highlands / N Ireland)
ALSO NOTE THAT INTERNATIONAL DELIVERYS ARE ONLY AVAILABLE TO MAINLAND DESTINATIONS
What days are regarded as working days?
Working days are classed as Monday to Friday and exclude weekends and all public holidays
Can I select the delivery date?
If for any reason you would like your items to be
delivered later than the advertised timescales we will make every effort
to help. If you require this service please state your required
delivery date in the additional notes section when making payment or
alternatively you can call our dedicated customer service team on 01325
332900 who will be happy to arrange this for you. Timed or Saturday
deliveries are also available at an extra charge, please call us for
How can I track my order?
Once your item is dispatched you will receive an e-mail
giving you a link to our courier’s website along with a consignment
number that will allow you to track the status of your delivery. If you
have provided us with a mobile telephone number you will also receive an
SMS text informing you on when your items are likely to be delivered.
At present order tracking is only available for items that have been
sent to you via our courier service. If you would like information about
items sent via Royal Mail please call our customer service team
on 01325 332900 firstname.lastname@example.org .
What happens if I’m out when you deliver?
If you are unable to be home when we deliver the courier
will leave a card stating that they have attempted to deliver your
consignment while you were out. You can then either collect your items
from your local depot, whose address will be on the card, or
alternatively you can contact the courier to arrange re-delivery. If you
wish you may leave instructions for the delivery driver such as ‘leave
with neighbour’ for example, in this case it is at the driver’s
discretion whether he leaves the item and you will assume full
responsibility for the package.
Will you deliver to an alternative delivery address?
As a security measure to protect our customers and
ourselves from fraud we will only dispatch items to the address where
your credit/debit card is registered or if paying via PayPal to your
PayPal registered address. The only way in which we can deliver to a
different address is if payment is received by direct bank transfer or
Do you deliver overseas?
Please see the Postage and Payments tab on the advertised listing for a full list of countries we currently ship to.
We deliver to BFPO (British Forces Post Office)
addresses in the UK; however please allow an extended delivery time for
Can I combine multiple orders into one delivery?
If you wish to buy multiple items please select all
items before attempting to make payment, eBay should then automatically
combine the postage charges.
If you have made multiple purchases
separately and would like to try and combine postage please e-mail us or
call us on 01325 333346 and we will try our best to arrange this,
however we cannot guarantee that postage can be combined after the
payment has been processed.
What if there is a problem with my product?
If you are in any way unsatisfied with the product you
have received you may return it to us for a full refund any time up to
30 days after you have received the goods providing the goods are unused
and still have their original packaging. For more information about
returns please see the returns tab.
We do advise that you check your goods thoroughly on receipt as you are signing to say that you received them in good condition.
What happens if I do not receive my goods?
If your items are sent by courier you should have
received your goods within 2-3 working days. If goods are sent via Royal
Mail they should arrive in between 2-14 days. If after these times your
goods have not arrived please contact us on 01325 332900.