You have 30 days
from the date of purchase to either cancel or return your order.
In the event of a
cancellation, we urge you to cancel your order as soon as possible, we
would suggest within 1-2 hours, because it is likely that we can then
retrieve the item before it is despatched. However, if the item has
already been shipped our policy is to reimburse the cost of the product
and you will be charged for postage on the original order and its safe
return at your own cost. We reserve the right to charge a 10%
Should to you wish
to return your order please email us at email@example.com
or telephone us on +44( 01)730 891346 quoting your surname and order or
invoice number to confirm the process. Our postal address for returns
is as detailed below, under contact us here on the website and as noted
on the invoice enclosed with your goods.
Unit 3b, Ham Barn Business Park
Farnham Rd, Liss, Hants, GU33 6LB
Phone: +44 (01) 730 891346
Faulty, damaged or
incorrectly supplied goods are replaced at our cost. Please contact us
as above to discuss the order. We may request that you forward us a
photograph of the goods and packaging or return of the goods to our
warehouse - at our cost.
All returned goods
should be sent in the original packaging if intact or other secure
packaging, along with original invoice, an explanation of the reason
for return and state if exchange or refund is requested. Items should
generally be sent using standard postal services, please ensure correct
postage is applied and 'signed-for' delivery is strongly recommended.
For a full product refund, goods must be received in perfect, unopened
condition with seals and shrink-wrap intact. Please contact us to
discuss packaging and postage options.
Refunds will be
made back to your Card or PayPal account (depending on how you paid)
when the goods are safely received back by us - and should be visible
within a few days following our processing of the refund.
AT ALL TIMES MAY WE
PLEASE REQUEST THAT YOU CONTACT US BY TELEPHONE +44 (01) 730 891346 OR
IN THE FIRST INSTANCE, quoting your surname, and order or invoice