Returns
As West End London stores do not sell the same product range as West End London Ebay all times, items purchased from West End London Ebay can not be returned in our stores
Under our West End London eBay Refund Policy, you have 14 days to return a product to us, providing it is unused and in a saleable condition for a full refund. Where a product is faulty, damaged or described incorrectly we will refund the original delivery charge, but not when a product is simply unwanted*.
*This policy does not affect your statutory rights relating to faulty or described goods, or your right to cancel orders under the Distance Selling Regulations.
Except for faulty items, we only accept returns of items that are in the same physical condition as they were supplied. You must also have taken reasonable care to not mark or damage the product. If trying on items with health or hygiene sensitivities, such as underwear or swimming costumes, please do so over other clothes. In the case of goods such as earrings, body jewellery & personal grooming products that have hygiene seals, you must exercise reasonable care by not removing the seals when examining them. All returned items will be inspected upon receipt. If there is evidence that the products are not in the same physical state and reasonable care has not been taken with them, then unfortunately you will not be eligible for a refund.
Faulty items
If your item develops a fault please notify us at ebayteam@westendlondonshop.com
If the fault has developed within 28 days of delivery we will offer a replacement product once the original product has been returned to the West End London Outlet team for assessment and verification of the fault.
If the fault develops after 28 days but within the 12 month warranty period please contact us via my eBay and we will repair or replace it once the original product has been returned to the West End London Ebay team for assessment and verification of the fault.
If a product is returned as faulty but not found to have a manufacturing fault or if a fault has developed as a result of misuse, no product or postage costs will be refunded.
Terms and conditions
All items purchased from West End Ebay Outlet are subject to the terms and
conditions set out here and on the additional pages listed below.
Please ensure you have fully read and understood the terms and conditions
before ordering from the website. By placing an order with us you are
accepting that you agree with the terms and conditions lay out and are
bound by them.
Should you require further clarification on our terms and conditions please contact us.
Product Information
We have made every effort to accurately represent the information and
colours of products on this website. However, as colours vary between
different monitors, we cannot guarantee that your monitor's display will
accurately reflect the actual product colour.
We will take every care to ensure that product information and pricing are
accurate at the time they are entered.
All sizes and measurements are approximate and we advise customers to
consult the sizing charts when ordering as fittings may vary, especially
between different brands.
Ordering from West End Ebay Outlet
All visitors purchasing goods from West End Ebay Outlet must ensure that
their address is correct.
Contracts formed between you (the customer) and West End Ebay Outlet
(the retailer) will be governed according to English Law, and as such,
disputes, which occur, shall be subject to the jurisdiction of the English
courts.
Please ensure when purchasing items that you are aware of the total
purchase price. This amount will be confirmed to you on the review your
order page and on your confirmation email, and queries regarding pricing
should be raised as soon as possible. You are responsible for checking prices
at the time the order is placed as prices are subject to change without notice.
Prices shown on the site are inclusive of VAT; however, you should be
aware that an additional delivery charge could be applied. The total amount
payable, including delivery charge, will be displayed before the customer
confirms the order and the order is placed. Details of our delivery policy can
be found in our help section.
All products are subject to availability. If an order is placed and an item is
not in stock then an email will be sent to inform you and that item will be
cancelled and refunded.
If the item formed part of a multiple order then additional items on the
same order will still be dispatched, and the cost of the out-of-stock item(s)
will be refunded. If the out of stock item was purchased as part of a multi-
buy promotion (such as 2 for £30, 2 for £50 etc.) then we will refund your
paypal at the promotional price (e.g. £15 or £25) so that you still receive the
remaining item in the offer at the promotional price.
The payment must be made immediately after the order is accepted.
Therefore if any item is subsequently cancelled a refund will then be credited
back to your paypal account.
All credit and charge card holders are subject to validation checks and
authorization by the card issuer. If the issuer of your payment card refuses
to authorize payment to us, we will not be liable for any delay or non-
delivery. In addition, in the interests of preventing fraudulent use of eBay
accounts, West End London Ebay Outlet will validate the names, addresses
and other information supplied during the order process against commercially
available records (Electoral Roll data, Credit Reference Services). A third
party may also be instructed to complete these checks. By ordering from
the West End Ebay Outlet website you consent to such checks being made.
We may need to contact you by letter, telephone or email to verify details
before we are able to process and dispatch your order or we may be unable
to accept your order. Any information given may be disclosed to a registered
Credit Reference Agency, which may keep a record of the information. All
information provided will be treated in accordance with the Data Protection
Act 1998. These measures are taken as extra protection for you, to ensure
your online shopping experience with us is as safe and secure as possible.
By placing an order via the West End Ebay Outlet, the customer agrees to
purchase the item(s) in question. Acceptance of the order takes place once
payment has been made and a confirmation email is sent. The contract
formed at this point relates to the products listed in the dispatch confirmation
email, and West End London Ebay Outlet is not obliged to supply any further
products (regardless of order time) until a confirmation note has been sent to
the customer.
We reserve the right to refuse an order. Such refusal may arise from, but is
not limited to, the following situations:
- The item requested is out of stock
- We are unable to authorize payment for the order
- An error in the item information, including pricing or promotion details
Responsibility
The responsibility for the goods transfers to the customer upon delivery,
except in cases where the products received are damaged or incorrect
products have been delivered by us. Liability for items, which are lost or
damaged after delivery, will belong solely to the customer.
Ownership
Ownership of the products will pass to the customer on delivery of goods or
upon receipt of full payment (including postage costs) being received by us,
whichever is the later.
Price
Prices shown on the site are inclusive of VAT; however, customers must be
aware that there is an additional delivery charge for all goods. The customer
confirms the total amount payable including delivery charge will be displayed
before the order and the order is placed. Details of our delivery policy can be
found in our delivery section.
Prices are liable to change without notice, however product price changes
will not affect orders which have already been placed and where an order
dispatch email has been received. If the price of an item is reduced after an
order is placed the difference will not be refunded.
Promotions
Certain items on the West End Ebay Outlet website may be available as part
of promotional offers such as multi buys or in sale. West End London Ebay
Outlet LTD reserves the right to modify, alter, discontinue or terminate such
promotions at any time for any reason whatsoever without notice to end
users.
Payment
By purchasing goods using a credit or debit card or paypal you are confirming
that the card being used is yours and that you have no objections to us
performing any authorization checks which we deem necessary.
What information will be collected?
In order to make a purchase with West End London Ebay Outlet, all
customers will be required to register on eBay, by entering their personal
details. By purchasing on West End London Ebay Outlet you agree to the
terms and conditions laid out, of which this part is.
Details collected upon purchase will include your name, e-mail address,
postal address and telephone number. We will also monitor registered
customers' site usage, purchasing and traffic patterns to improve the
functionality of our website design in addition to the products and services
offered.
Please Note: All personal information held by West End London Ebay
Outlet will remain private and secure; this includes card details and personal
information. Card Details will not be passed on to third parties
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