We accept PayPal and Personal Cheques
Full payment must be received before goods are dispatched
UK tax at the current rate is included in all of our prices. Accepted payment methods are shown in the eBay item listings. UK Custom Covers reserve the right to notify eBay of any unpaid items through the feedback system and the non payer system.
No goods shall pass from the Company to the customer until the customer has made full and complete payment to the Company.
It is the customers responsibility to make sure they have purchased the correct item for their vehicle.
We aim to dispatch your product from our warehouse within 48 hours of payment being received (excluding weekends), your product will be shipped on an overnight service with UPS (except remote areas and Ireland).
- If you are not home when UPS tries to deliver, a calling card will be left for you to contact them directly to arrange an alternative delivery date.
- The Courier will hold your parcel at their depot for 5 working days after a calling card has been left at your address. If you do not contact them within this time your parcel will automatically be returned to the UK Custom Covers warehouse and a further shipping charge will apply for redelivery.
- No delivery appointments can be made.
Tracking details of your parcel will be sent to you via e-mail once your parcel has been checked in with UPS
Please note:: postage and packing costs shown are for standard mainland UK areas only. Additional charges will apply for the following areas.
Republic of Ireland, Channel Islands, Northern Ireland, Isle of Man, Scottish Islands and all other islands off the mainland excluding the Isle of Wight (no extra charge).
Additional charges are determined by location and weight and can be substantial for delivery to any of the areas listed above. If in doubt please contact us for a quote before purchasing an item, we will require your postcode, item number and product name.
Wherever you live, UK Custom Covers will endeavour to deliver direct to your door.
Goods will not be dispatched until full payment is received for goods and delivery charges.
Import duties and taxes may have to be paid in some countries. It is the recipient's responsibility to obtain details of these charges from Customs and Excise in the country to which the goods are being dispatched.
UK Custom Covers cannot be held responsible for delays in customs clearance which may incur storage or other charges outside our control.
Please note: Some remote areas will incur an extended area delivery charge, if you are in any doubt please contact us before purchasing an item, we will require your post code, Country, item number and product name.
Returns, refunds and exchanges
We want you to be happy with everything you buy from UK Custom Covers. If you are not satisfied with your purchase, we will exchange or refund any unused items, provided it is returned in a saleable/unused condition, in its original undamaged packaging, with your receipt/invoice and within 30 days from receipt of goods.
Please note that refunds will be provided usually within 48 hours of receipt of goods. If we find that the product has not been returned to us in a resalable/unused condition, we reserve the right to refuse a refund. We will refund your original delivery charge when a product is faulty or damaged upon inspection but not when a product is simply unwanted. Should you require an unwanted item to be collected (UK residents only), this can be arranged by sending us an email to firstname.lastname@example.org please note an additional minimum charge of £10 will be incurred.
Please note any postage incurred by returning items to us will not be refunded.
This does not affect you statutory rights.