We aim to process returns within 48 business hours of receipt of the return, but please allow up to 7 days for any exchange / refund. If you are unhappy with your purchase for any reason, you can return item to us in an un-used state in the original packaging within 14 days of purchase and we'll give you a refund or exchange minus postage costs. Any returns after this time may be subject to a restocking fee. Please note you MUST contact us for a returns form and returns number before returning any part. This way your return can be logged and processed promptly once it arrives back. If your item is faulty or was incorrectly sent you must contact our customer service department within 7 days for advice before returning the parcel and we will endeavour to get this resolved promptly. We cannot be held responsible for any parcels lost in the post, therefore please make sure all returns are sent by recorded post and you keep your receipt as proof of postage. If you have made a mistake on purchase and wish to cancel the order before it is dispatched please contact us by email or phone as quickly as possible. Customer Services: 0845 0214214 Email: fast2cool2@hotmail.co.uk Monday to Friday, 9.00am until 5:30pm