Right to return
At TecTake we offer a fourteen-day "cooling off" period, which gives you the opportunity to check your product and see if it fits your needs. If for any reason you are not satisfied with the product, you must contact us by E-mail within seven days after the original delivery date. During the "cooling off" period we offer a full refund of the product, original shipping cost (if charged) and FREE pick-up service (if the purchase amount is above 45 GBP). You must return the items unused, in their original undamaged packaging and in a saleable condition. If you miss the "reflection" period we also offer a 30-day money back guarantee, this means you are still able to return the product 30 days after you received it. You will get a full refund on the product, FREE pick-up service (if the purchase amount is above 45 GBP), but no refund on the original shipping cost. After 30 days the order, and thereby the contract, is considered concluded.
We advise you to always check whether the products have arrived undamaged and complete. If this is not the case, please report so to our customer services desk as soon as possible. Please note that you must inform us via a durable medium. This means E-mail only. In accordance with applicable law, we ask you to take reasonable care of the product, even if you do not intent on using it. Products should, if possible, always be returned in their original packaging. We may ask you why you want to return your received item(s), though you are never obliged to justify your cancellation. The only reason we are interested in knowing why you want to cancel your order is for improvement of our goods and services where possible. Return Address: TecTake GmbH Tauberweg 41 97999 Igersheim, Germany