Must Read Before You Buy
Before placing order; please read carefully and understand these points;
check stock availability with us before you buy. Our items are highly
popular and sold very quickly. We cannot always guarantee that stock
shown on listings is accurate and up-to-date. To check stock, kindly
email us at: firstname.lastname@example.org and we will reply ASAP.
an item is out of stock, we will tell when approximately it will be
back in stock. If customer wishes to reserve item/s; we CANNOT reserve
unless it is paid in full.
ensure your MOBILE NUMBER and ADDRESS is up to date and correct at the
checkout. We prefer Mobile number rather than land lines to contact
you need to change your delivery address for any reason please let us
know ASAP. Once item is despatched, we CANNOT change it and it will
incur restocking fee of 25% and extra time. Re-delivery charges (£25 plus VAT) will apply if required.
upon stock availability, delivery may take 12-14 working days. However
these are only estimated figures and it may get further delayed
depending upon the delivery area and other circumstances.
agreed delivery day, please ensure someone (preferably an adult) is
available at delivery address to receive and check item and sign for it.
7. We DO NOT use
couriers to deliver these heavy item and delicate items to avoid any
damages. Our partner company deliver goods on their own dedicated vans
8. Goods are delivered to ground floor only. Please
inform us in advance if there are any stairs etc. Delivery drivers will
help to deliver these items only to the front door and will not help
taking them upstairs.
heavy furniture, specially mirrored furniture, we will require customer
to provide assistance to our driver to unload these heavy and delicate
items. It will be clearly indicated on the listing where required
book at least 24 hours with customer to deliver these items. If upon
delivery, customer fails to receive the goods for any reason or unable
to provide the assistance to the driver, the delivery will not be made.
In this case we have right to charge the 25% restocking fee plus
re-delivery charges (£25 plus VAT)
deliveries are made from Monday to Friday (excluding Bank/Public
Holidays), any time between 9:00 am to 6:00 pm. We normally book in
delivery at least 24 hours before hand with customer ringing customer on
mobile or by email.
we CANNOT offer specific time deliveries. We are not able to offer
exact delivery time slots at present and your order will arrive between
the designated hours of 9:00 am to 6:00 pm. However, upon request our
driver can ring 30 minutes before they arrive to deliver.
13. Please check item prior to signing driver's paperwork as no claim will be accepted after this point.
dates are given in good faith but are not guaranteed and no liability
will be accepted for any loss whatsoever suffered or caused through late
delivery and time of delivery shall not be of the essence.
15. These terms does not affect your statutory rights.
We deliver to UK mainland addresses only. We regret to inform that at present we CANNOT deliver to overseas addresses or the following UK postcodes;
England and Wales
GY, JE, HS, TR21-25 (Scilly Isles), IM1-9 (Isle of Man), BFPO
KA27-28, KW, PA20-78, PH9, PH15-44, ZE
We may NOT be
able to deliver to the following areas and postcodes and if we could
then it may incur extra cost and time depending upon the address as
standard delivery charges mentioned in the listing do NOT apply to these areas. Please contact us for delivery cost to following areas;
AB31-38, AB41-56, PO, FK19-21, HS, IV1, IV3-56, PH3
England & Wales
PO (off-shore isles)
- We DO NOT accept
return on this item, unless it is wrong, faulty or damaged. In case of
fault, please contact us with some pictures and clear description
- Any damages to the items must be reported within 48 hours of receiving the delivery.
listing is for the product under title only and any other items shown
(accessories side tables or any ornaments etc) shown in picture are not
included in the price unless otherwise stated
- On arrival of goods, you MUST inspect
the exterior of the goods before signing for any visible signs of
damage. If goods appear damaged, either reject goods or accept them
and sign for as DAMAGED.
- Using the damaged goods intentionally will void the warranty and we will not be able to entertain any claims later on.
- Return of unwanted goods only applies within 14 days of
having them. We will not be able to accept any return after this
deadline. In any case delivery and return postage / costs are payable by
buyer of the product except when item delivered is wrong, damaged or
want you to be delighted with your purchase and the service you receive
and rely on repeat custom. If you have any problems please get in touch
with us before leaving feedback and we will do our utmost to resolve
any queries in a mutually satisfactory way. Contact us via email at email@example.com or firstname.lastname@example.org. Immediate reply is guaranteed.