14 Day Returns Guarantee For most items, you have the right to return your goods within 14 days of receiving them. However, this right does not apply to certain items such as personalised products, perishable goods and audio or video recordings or computer software which has been opened. If you wish to return goods using this right, you need to inform us within 7 days of receiving the goods. You must take reasonable care of the goods and immediately return them at your own expense. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase. You should list all items on the returns form with the product when you return it to us at: Croal Logistics Centre Internet Returns Croal Mill Blackshaw Lane Bolton BL3 5PL Faulty Goods If any product we supply fails prematurely due to an inherent fault (manufacturing defect) we will provide you with an appropriate remedy e.g. repair, replacement or refund. Simply call us on 0844 811 8114.