This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Faulty Items - In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Filmandtvstuff shall, at its own discretion, make good any shortage or non-delivery, replace defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify us of the problem in writing to email@example.com within 14 working days of delivery of the goods. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS. If you have received a faulty item please email firstname.lastname@example.org detailing your name, sales record number and fault description. If we are unable to assist in rectifying the fault we will provide you with a FREEPOST address and full instructions on how to return the item to our warehouse. Upon receipt we will send you a replacement or if you wish a refund. Cancellation of Orders. You may cancel your order at any time prior to your order being processed by telephoning (01983 281281)during normal office hours. Our opening hours are 9am-5pm Monday to Friday. You may also withdraw from the contract at any time after the product has been dispatched and you have received our email confirming your order but no later than 14 working days after you receive the product by: sending the notice of cancellation by email to email@example.com ensuring that you quote your name, address and order reference number; or where you have already received the goods, returning the goods provided the item is unopened, and in a resalable condition, together with the original invoice. You are responsible for any charges relating to returning the goods and are responsible for their safe arrival. We will not refund or replace an item if the item is not returned to us first. We encourage you to get proof of postage from your post office in case an item is lost in the post. Upon receipt of the goods filmandtvstuff will refund you the purchase price of the goods, minus the original postage fee and packing fee. If filmandtvstuff receives notification from you that you wish to withdraw from the contract (in accordance with these terms), any sum debited (minus costs outlined above) by filmandtvstuff from your PayPal/credit card in relation to your order will be re-credited to that account as soon as possible and in any event within 30 days of your order provided that the goods you wish to return are received by filmandtvstuff in the condition that they were in when delivered to you. Your statutory rights are not affected.